I apologized to the customer and gave them a bonus for their next vacation. Example Answer: A customer purchased a dress online . I look forward to your suggestions and ideas. A written action plan could be developed for the student to follow to improve the standard of the students performance. Some general topic areas to focus on when developing your answers for a behaviorial interview include: Choosing to act with integrity during an ethical dilemma or challenge, Taking initiative to approach and effectively solve difficult situations, Using a particular thought or action process to find a solution to a tough problem. When students perform poorly in placement, the treatment and service needs of clients and/or the needs of the agency become a priority. 1. Result: Present the specific results you achieved. When I studied the specifics of the tasks I was responsible for, I realized someone had made a wrong estimate. Your communication skills. If you made a mistake and no one noticed, what would you do? So, I called the hotel manager, explained the situation, and the hotel manager was able to get the customer a room. Here, despite the lack of experience, this answer shows the candidates willingness to go beyond what was expected of him and be a team player. I did not focus on his behavior, but rather on what we could do to exceed his expectations. Even though I was new, I later approached him in private and respectfully explained that those jokes could be offensive to some people. It should take at least two weeks longer to finish them. . A: Action tell them how you handled that challenge. 1. Inform the student that they should expect to hear from the Dean of Students Office. Speak to your supervisor or department chair to discuss the policy or process for this situation. Friends, however, come and go. The candidate didnt hesitate to help the customer. If it is not during regular office hours, contact University Police and provide them with the information. If you consulted others before making the decision, you could choose to inform the student that your decision was made after consulting with the department chair or other faculty. The University Police will file a report, investigate the situation, and inform the Dean of Students Office. This is a teachable moment; take advantage of it. The customer was upset and hired another company for the job. The following is a list of 7 rules-all don'ts-that will help you avoid the most common pitfalls, and turn your most difficult students into valued members of your classroom. I suggested making mini doughnuts with that new flavor and adding one for free to each combo order during the launch period. "So do you have a problem with me?" But it did get me thinking: What would I have done differently to diffuse the situation if I were the teacher? Action: Explain the actions you used to complete your task or solve your issue. Maintain records of interactions with difficult students. Difficult Situation. I must have had an angry look on my face when I turned to look, and that single look got a nasty reaction. Don't get into arguments. Don't ignore the problem. Example Answer: He taught biology, and we had to find a couple of different substitute teachers for his year of sabbatical. I immediately checked our system. Don't try to tackle a difficult student in front of the class, with peers around, students might feel stronger and more defensive. 2022 TopInterview, All Rights Reserved. She no longer wants to attend this school and is often absent without authorization. For example, Tell me how you handled a difficult situation . Now, this is a back-up answer (only if you can't think of a story ). Where you felt that you didn't have enough experience to properly respond. Perhaps when I looked in a perturbed fashion at this student it was viewed as a challenge. If the student continues to follow you, inform the student that you will contact University Police. Ex: Email to entire class or faculty member. Leaders get it hard to make a certain decision because they feel that they need to please their followers. A deadline should be included for demonstrating the desired behavioral changes, along with a notation that failure to demonstrate sufficient improvement may result in a failing grade in the practicum course. Many healthcare interactions are emotionally charged patients can be worried, in pain or distressed. Trust. Most people will also recognise that putting off the difficult conversation alleviates short-term anxiety. Asking this question gives an interviewer insight on many key traits including: The ways you deal with conflict, deadlines, and other work pressures, Your instincts to ask for help when needed. ", "I recognize how frustrated you are and I want to work with you. When you provide University Police with the details of the situation, they will advise about next appropriate steps. How to Use the STAR Interview Method Like a Pro, Answering What Are Your Strengths? Interview Question, Tell Me About Yourself. Tackle This Classic Interview Question, How to Prepare for a Software Engineering Job Interview, CNA Interview Questions and How to Answer Them. 15. If you are unaware of specific issues refer the student to the LGBT Center or the Dean of Students Office. Example Answer. Provide a brief summary of the situation, your role in the situation, the action you put into place to resolve the issue, and how the issue was resolved as a result. When he finished, I told him I was going to address all complaints. It became the third top-selling doughnut after only two weeks. An option that some faculty use in regards to grade conversations is to require all students to wait 24 hours or to meet during office hours. Be sure to include the end result of your efforts in your answer. 4. Make sure that the story has a positive outcome. Probably. Key Takeaways: It shows the candidates integrity and courage to do what is right even when having to stand up to a superior. So, she asked me to enter 80 more hours that month, and then I would subtract those hours from the following months timesheet. In my first meeting with the customer, he walked into the room yelling. Arrange a private time to talk, away from classmates but in a semi-public setting if safety is an issue. Avoid creating an adversarial relationship where there is no room for movement. The more you prepare for your job interviews, the more confident you'll be in describing how you handled a difficult work situation and that greatly increases your chance of getting hired. Call local police department to request a well-being check. If the student is unwilling to calm down and continues to yell, calmly exit the situation and dismiss class if in session. For example, a student applying for an entry-level position. The girl feels humiliated. The police can refer the situation to the Dean of Students Office depending on the level of severity. For example, the patient may be annoyed about the prescription waiting time or If you're not sure about what type of example to give, you may want to think of cases from school, sports teams, volunteer or internships. In my first team meeting at ABCD Corporation, my manager told a couple of prejudiced jokes. Remember it is up to your discretion to allow makeup work. It took us one week to solve all problems, but I was able to gain his trust back in our company. In a counseling Example Answer: I had a very difficult situation where the company I was working for was having financial problems. In my previous job, I had to take over a troubled project from a colleague who had quit. STAR stands for Situation, Task, Action, and Result, the four areas you want to touch on when answering this type of question: Situation: Explain the event/situation in a few concise sentences. T: Task explain what the challenge in that situation was and include the main points. Unfortunately, I was only a visitor in the classroom that day (there to fix the computer). (i.e. 1st Answer Example Admin Manager Marketing Retail Sales Teacher How to Answer The interviewer would like to know how you deal with challenging or uncomfortable situations. We worked through the question together, and I was able to provide enough information that the client felt the rest could wait until Monday. If there is no blatant threat, calmly remind yourself first that, depending upon the students background, not all students will perceive crass or vulgar language to be inappropriate. Tell the student to stop the inappropriate communication. If a direct threat is involved, call University Police. That allows me to correct the issue before it potentially becomes a problem. If there is no threat, often the best approach is to deal with these instances in a supportive and structured manner. The training material was an extremely dry online course with a lot of text and no illustrations or media. I decided to create a new version of that course, with videos and multiple-choice tests after each lesson. Just keep fixing that computer!" The presentation was a success, and we were able to close the deal. I didnt interrupt him. It is important that this personal information be treated confidentially, and that students be provided with guidance, resource information, and concerned support. The pain subsides like it always does. Follow department protocol for academic grievances/complaints. Ask the student to see you after the class, and then discuss the problem . If a student appears spacey or confused or even somewhat disheveled, but otherwise appropriate, start by letting them know they just seem a bit more tired than usual and ask if the student has had enough sleep. Do not minimize the situation, but also do not panic. Key Takeaways: This is a good example of a candidate who was able to add incredible value, even though they were still in college at the time, had little/no job experience, and only worked at the coffee shop on a part-time basis. Though it initially resulted in a tense situation, the customer eventually realized that the candidate was right and appreciated their integrity. Our results also improved after that. She needed more billable hours in that quarter to reach her financial goal. If the student is belligerent, call University Police 852-6111 or 911. I told the client that while I might not know the exact answer, I could possibly help because I was also working on the project. Contact the Dean of Students Office with any additional questions. There will always be people who don't like you, your job, product, much less its price. STAR stands for: S: Situation give the interviewer some context to better understand your story. It's normal for teachers to force explanations from difficult students as a form of accountability. Changing friendship. Provide the student information through the Resource Guide or about PEACC and the Counseling Center. Discuss this with the student in an environment that they feel comfortable. My colleague had sold them a vacation package, including reservations in a hotel in Orlando, Florida. If someone clearly needs immediate medical attention (examples: passing out, hallucinating, incoherent, intoxicated, or agitated/belligerent), then immediately call University Police/911. She had great potential, but she still needed guidance to do her job. Listen carefully to ascertain any serious threats or hostility. We advertised weekly sales online . These are undoubtedly the most important aspects of having an overall healthy life. While most students are here of their own choosing, occasionally, a professor will require a student to come to the UCLA for extra credit points or as part of a contract with the student. Key Takeaways: The candidate noticed a problem, came up with a good idea to solve the problem, and then took the initiative to make it happen. Most leaders know it is the decision that they have to make but it is the hardest to make. Always highlight positive behavior and improvement as well. The toughest decision that someone is faced with is always the smartest that can be made. Key Takeaways: This answer shows the candidate handled an angry customer in an effective way. Another option would be to tell the student that you are going to think about the request and will respond after you have had time to evaluate the request. Key Takeaways: The candidate showed how they handled a tough project for an important client. In many parts of the world, long before social media, trust in media and journalism was fragile and shaky. If so, you can state that you haven't handled that particular issue and offer to describe how you would deal with it. Identify the specific behavior of concern. Divide participants into small groups of three. Difficult situations are life and professional issues and problems that individuals find demanding and stressful. If we are to fix education, we have to stop blaming and making excuses. If someone clearly needs immediate medical attention (examples: passing out, hallucinating, incoherent, intoxicated, or agitated/belligerent), then immediately call University Police/911. Most students will calm down enough to have a conversation if you start with statements meant to de-escalate their frustration. Address inappropriate, disruptive, or concerning behavior from the beginning. Learn how to crush your interview with confidence. If you are face to face with a student who is threatening you, remain in an open area with a visible means of escape until the police arrive. That is why I felt compelled to do something, so I gave the student "the look," and my authority as an adult was then challenged. If you must meet with the student in your office keep the door open and have a responsible third party present. It was a success. I talked to the project manager, and I helped him redo the plan. Remain calm and collected. Just send us your info and well be right in touch. I have had several students who challenge my authority in the classroom in front of the class. replied the student. I went over the specific actions I was planning to take and got our top specialists working on the issues. send our content editing team a message here, 21 Best Tell Me a Time You Made a Mistake Interview Answers, 11 Answers to Tell Me a Time You Went Above and Beyond Interview Question, 10 Most Asked Integrity Interview Questions with Answers, 25 Most Asked Confidentiality Interview Questions with Answers, 50 Most Asked Phone Interview Questions with Answers, 10 Best Answers to What Are Your Interests and Hobbies, 25 Most Asked Multitasking Interview Questions with Answers, 10 Top Answers to What Can You Bring to the Company, 25 Most Asked Change Management Interview Questions, 10 Top Answers to Where Do You See Yourself in 5 Years, 75 Tough Interview Questions and Answers to Ace Each One, 11 Top Answers to What Is Your Communication Style Interview Question. He ended up apologizing and explaining that he was extremely stressed because of personal issues. The answer shows that the candidate has the courage to approach a superior and essentially tell him that he could improve his delegation skillsrespectfully. Example: "I worked as a retail manager at a department store during prom season. 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He was constantly overworked while my teammates and I had free time, so I decided to talk to him. I asked a specialist from the support team to help me with the technical aspects. For best results, the angle an interviewer puts on the question should be related to any issues of concern they may have about you. False rumours about the sexual behaviour of a teenage girl are spread at school and on social media. Key Takeaways: We have to do something. Good luck! When dealing with a difficult student situation: Don't personalize the situation: take a breath and look at the situation as objectively as possible. Show your leadership, communication, and technical skills. The launch period had recalled in that quarter to reach her financial goal apologized to everyone communicated customers! Student laugh or at least embarrassed the student is belligerent, call Police! 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