What is your policy regarding the gold supply chain? Top of the Page, Can I return a special ordered item? * Watches may be returned within 30 days at any Kay Jewelers or kay.com. It can take up to ten days for this service. No, there are no shipping charges applied to orders shipped to a store. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. You are offered a chance to save up to 10% OFF. Was told it would be expedited and will be issued within 7 days. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. A diamond's value is determined by its carat weight, color, cut and clarity. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. What is the customer service policy at kay.com? Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Really?!? Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Thank u so much Sonya u deserve a raise! Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. The eligible items for the discount range a lot. Don't worry, the conditions for using this coupon are very broad. New setting for $500 with my stones put into it or b. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { You can contact their customer service team by phone at 1-800-539-0066 or by email at. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. .js-responsive-image { a:hover { I want the additional 5% off. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. ForLocations, The World's Best For Customer Service Info. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. HotDeals uses cookies from third-parties or affiliate networks to I contacted a representative, Katley M, and stated I wanted to cancel. Unfortunately it was too small, so he took it to Kay's. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . *This includes the labor and materials necessary to set the replacement diamond or gemstone. Kay Jewelers does not provide customer service by email, but does provide it by phone. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Box 659728. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. We encountered an issue signing you up. Corporate Phone Number: 1-800-877-8169. The opportunity to save $25 OFF is not common. Read More. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Get buying tips about Jewelry Stores delivered to your inbox. I would like to receive my e card immediately. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. What is your policy regarding conflict diamonds? As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. I had it insured and it appraised almost 30% more than what he paid for it!! enhance your experience. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Kay Jewelers Review | Excellent Quality and Stunning Beauty. I am currently a very dissatisfied customer. Second pair one earring was broken. Top of the Page, What determines the price of a diamond? KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Grab your savings right now. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. Or you may exchange it within 90 days of purchase at any Kay Jewelers. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. You just need to follow some tips to get $25 off select merchandise. This review was chosen algorithmically as the most valued customer feedback. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. I was so excited and thankful for her great customer service. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! The Vice President, Bethany Spain will make up false information not to give a refund. I suggest you find a better place to buy your Jewelry if you want good service. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. What address can I use? I wish they could be bottled and distributed for anyone doing their job everywhere. Guess what - NO REFUND! As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Great Staff and very pleasent and helpful. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Enjoy reading our tips and recommendations. I contacted customer service and they do not have the ability to push the transaction out or expedite. That didnt help me at all. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. This company is a SCAM with jewelry. } Their telephone number is (845) 564-2205. Customer Service Number: 1-800-527-8029. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Overview. Submit a complaint and get your issue resolved. Desired outcome: Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Save up to 10% OFF on KAY Jewelers items. It was a great relief to have it arrive so soon. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Clear Filters. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. I would like to write a letter to your corporate offices. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Fix for a reasonable amount. You all are Rock StarsSheena. What is KAY Jeweler's return and refund policy? In addition, all necessary repairs must be completed by our representatives. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches When I brought it in, they said it would be $450 to repair. Color gemstone jewelry is not eligible for trade-in. Click here to get notifications about new complaints of Kay Jewelers. January 25, 2023 by Ana Stanar. Also bought Avery the bear for st Jude hospital great cause. We were told the possibility of recovery was highly unlikely. One pair was fine. No, there are no shipping charges applied to orders shipped to a store. Credit & Financing. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Will I have to pay shipping charges if I request in-store pick up? Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. I have also spoken to customer service at corporate. Yes, special order items are able to be returned. how long will $400k last in retirement,

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