The locator form was no problem, but the app would not accept the QR code from negative covid test results, so make sure you can provide those manually. Thanks. I did everything on VeriFLY And I got the green checkmarks and they say I am ready to travel. I found it helpful at the check in process. So what did you do for Athens? We are going ORD-SJU on AA this week and I wasn't sure if I should use it or not, but after reading this I decided to sign up. VeriFLY is a third-party travel readiness app, provided by Daon.. You just need to show your vaccine card? CREATE YOUR ACCOUNT Enter your first and last name as it appears on your booking Provide your email address Snap a selfie for your profile photo ADD HOLLAND AMERICA TO YOUR TRIP Tap the search icon and look for Holland America Line Add us to your trip Re-open the app from the verification email, and complete account creation by taking a selfie in the app. When their photo was rejected by the check-in staff, they unpacked their luggage and showed some unused tests that they had (the same sort you use for school kids etc..). Due to the changing global travel restrictions, flights are only displayed for the upcoming 15-30 days. Why won't VeriFLY link with BA as BA seem to be pushing this app very hard? The app also sends reminders when your travel window is coming to a close or once your credential has expired. Digital health passports are not new. If you are able to check in online (starting 24 hours from the flight), then you won't need VeriFLY. I've experienced the same appreciation from check-in staff when I've used it, and if everyone were to take the few minutes ahead of the airport, rather than at the check-in desk, it would make a big difference to travel on these routes. I wish my own country CBP had an App for this. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. I feel like the app is totally useless at this point. The AA app wouldnt let me check in online unless the VeriFly app approved all our results which are still in a pending status. I have flown to and from Greece and then to and from Israel during the last 8 weeks. Internet browsers, like Microsoft Edge, and many video conferencing apps, like Microsoft Teams, are desktop apps that require this setting to be turned on. You can find all the details about eligible VeriFLY destinations at these links: If youre on a flight eligible for VeriFLY, chances are the airline will email you prior to travel promoting you to use VeriFLY. The departing from Airport only gave me 3 choices and the airport I was flying out of wasn't;t one of them! No footnotes of what the problem is. I took mine in one shot. Test your camera with the Camera app. Then all 4 green checks showed up and the main page said something like "Ready to Go" next to my (and on a separate app page my wifes) "trip" Hope it all works on Sunday. I flew from EWR-LHR on united, I had a very quick experience it took them less than 5 minutes to verify my info. It was an additional step of bureaucracy which gave absolutely zero benefits to me, I feel as if I have been bounced into giving my personal information to this third party for no reason at all. The return trip was just as seamless. It's a free app, and worth exactly what you pay for. I had the same experience. The U.I as they refer to it (User Interface, I believe), is terrible. Most helpful comments ( as chosen by the OMAAT community ). But then why did I receive an email from British Airways asking me to use it? I bet they are working out the bugs and waiting to see how many more airlines are willing to go along. Google Chrome Browser When you are on the Chrome browser, please click on the little lock icon on the top left (where the arrow points in the picture) and check if it says Allow. Verifly App worked well on way out from JFK to CDG but refused to recognize CDG as my departure point for the return flight so I could not use it. It has worked great for me the times I've used it. Stressed over making sure all was Bottom line, wont waste my time until major improvements are made. Due to the changing global travel restrictions, flights are only displayed for the upcoming 15-30 days. The next thing about VeriFLY is that you can add several companions to the same trip, including adults. I had a different one, VeriFLY said it would take up to 4 hours to review it, in reality it took less than an hour! Insanity is doing the same thing over and over and expecting different results.. The agents never asked if Id used VeriFLY despite multiple emails from American Air encouraging me to do so. Two of us say "pending" one says "incomplete". I am having difficulty with the Verifly App; I am the primary traveler and my wife is the "companion." If your camera still doesnt work, here are some other things to try. Perhaps this is easiest explained in the form of an example. Mine started not working. $8.67 (10% off) Surprise Airplane Airline Ticket Boarding Pass Template. The airlines which use Verifly are very clear that they do not hold the data that you upload, and do not have responsibility for it. This was extremely useful, thank you. It is very frustrating. Make sure you enable access for both Camera and Microphone. I wish this article mentioned the fix. In Jamaica, they were also locals dressed up in military outfits, Collecting your Health information. My Verifly app today still shows I need to submit a negative test, even though a test is not needed for the cruise I am going on later this month. Step 3. There are many rabbit holes. This Verily app is very confusing to me as it acts like you need a negative test (when I'm being told that your don't). Tried to use it for flight to Montreal. I did not use Verifly, and will not. Last year airports were deserted around July and August. You can view our complete privacy policy here.. Since it apparently takes so long to check-in for international flights right now, I am concerned about how things will be a in a couple of months when demand for international flights goes up. Japan Airlines trials Common Pass, Verifly and IATA Travel Pass apps, British Airways Verifly app expanded to include up to nine people, How to get a Day 2 PCR test at Heathrow Airport, American Airlines expands Verifly to all US airports, To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below, Flight details and permissions to fly (we were in a lockdown, so travel wasnt permitted), Negative Covid test (within 72 hours of departure), Seat number and check-in details (within 24 hours of departure). Even though we only have a 2 hour layover in Heathrow. Some people don't have the phones or iPad . The security is awful on the app, and this is your international paperwork and medical infono way!! To solve the problem follow these instructions. (So no QR code?). The necessity for airlines to collect information about travellers in order to satisfy government restrictions on travel has led to a number of apps being trialled. It doesn't require an account for each person, but the app is limited to one device. That said, at check-in in DUB, the agent (Swissport for BA) didnt trust it and asked to see my PLF and my Covid certificate. I got stuck at the same point and entered 6 or 7 zeros and the app let me continue. With everything done, I was essentially given a mobile badge with my picture and a green check mark next to it, which means youre clear to travel (Im blurring the picture because I was getting so pissed off with VeriFLYs useless photo taking feature that Im basically scowling). If you haven't restarted your device since the camera stopped working, you should do so. Note:If your camera still doesnt work, look for help on the cameramanufacturers website. I selected a Trip to Spain on AA. If you're asked to allow access to the Camera, select Yes. The whole travel check-in process was so much quicker and easier than our last trip to Jamaica (pre-COVID). I understand some countries ALSO require proof of vaccination - in my case the Moderna Vaccine. I used the Smart Health verifier app to make sure that her QR code was fine and it was. When turned off, your device won't recognize that there's a camera installed, or may cause your camera to show an image of a camera with a slash through it. For travel to the UK, VeriFLY essentially helps you verify that your passenger locator form is complete, and that you have a valid negative coronavirus test. App usage procedure STEP3 Select your destination Select "Add Flight (s)" and register your itinerary information after you press "ADD FLIGHT". Im wondering the same thing! So in theory, its OK to rely on the antigen test, but it has to be certified as being very accurate. I printed everything needed and also have files saved on the phone for each of us. The first on the list was easy, since I had both of those. TOok multiple times and repositioning. This involves sharing basic details, before actually sharing details for a specific trip. Agree. Easy to fill out and great at check-in. Which is a shame. On the way back I provided test results and UK PLF about 42 hours before check in and the information was never validated. How to fix VeriFLY app crashes or not working on Iphone (iOS): Close and restart the VeriFLY app on iPhone; Update VeriFLY app to the Latest Version for iOS The worst part was tracking my husband down for a photo. If you're asked to allow access to the Camera, select Yes. before your fly. Nothing. Apparently the BA website and the VeriFLY website do not talk to each other ? I noticed that the test manufacturer on the results sheet was ACOM Biotech, so added that in to test provider field. It would include (perhaps) passport, visa, or Yellow Fever form. Moreover, Verifly users will maintain strict controls over how, when and with whom their information is shared. I was initially put off by the poor reviews in the Google Play store but I had no issues with it at all, found ieasy to use, and the tests were verified fast (I wonder if the variation people experience is related to how easy the results document is to check). Send feedback to Microsoft with the Feedback Hub app. It's also possible thatyourantivirus program is blocking thecamera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use. Click "Websites" tab and make sure both Camera and Microphone are allowed for our site, 2. Total waste of time with a ton of bugs that will prevent you from proceeding. Select the Driver tab, then select Uninstall Device. Allow available updates to install, then restart your device when it's ready. If these steps don't fix your issue, continue to the next steps. If you are not vaccinated, you must show a negative test prior to returning. I'm willing to bet they will never be reviewed. My inclination is to take advantage of any processing tools offered AND bring paper documents to. Can I use this for travel to and from Mexico? Never got this app to work. The agents never asked if Id used VeriFLY despite multiple emails from American Air encouraging me to do so. Here's how to check if your camera is compatible: In Device Manager, look for your cameraunder Cameras, Imaging devices, or Sound, video and game controllers. A PCR test would be the gold standard, but many hotels offer, as part of the cost of a room or at a small extra charge, a rapid antigen test. I used the verify app for the first time flying on American to St. Lucia. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Restart your PC. To submit your COVID-19 test result youll need to: Understandably theres a manual review process here, though this is part of the process I found to be frustrating. The checklist should walk you through exactly what you need. The UK government site says the following: You will need to find a test provider. I am having difficulty with the Verifly App; I am the primary traveler and my wife is the "companion." When your camera isn'tworking inWindows11,it mightbe missing drivers after a recent update. VeriFLY will check and approve the travel documents you upload. It is now Sunday and covid 19 vaccination review is still pending. I am concerned it will stay in pending mode and not sure why it is taking so long. You have successfully joined our subscriber list. Since I was traveling to the United Kingdom, I selected that option. Theres a lot of confusion, so the checklist can help. Moved to a new phone and nothing was transferred. Verifly does not support this workflow currently and you will have to bring your paperwork to the airport for evaluation. What a mess when you have double nationality and use one legal name to leave a country and enter the other with your other legal name. Their system has a very poor airport lookup that is missing quite a lot of data. David, you may have read that about a month ago I spent a good couple of hours uploading all the documentation required (then) to travel to Singapore much to my annoyance as it wasnt an easy task, only to find when I arrived at T5 the check in person asked for all the hard documents and when I told her that I had uploaded them all to the app she smiled and told me that they dont have access to the app at the desk, so my strong advice is just take all the documentation with you in hard copy and present it them at the desk.. Good luck! However, it has become far more complicated to Travel internationally and I dont see it getting any better. Review: Fiji Airways Lounge Nadi Airport (NAN), Renew IHG Diamond With InterContinental Ambassador. This was despite uploading my details to the BA web page. One just has to prepare, have your printouts and its fine. Settings -> Privacy -> Camera & Settings -> Privacy -> Microphone, NB! Position your face inside the oval, moving forward and backwards until the circle turns green Then click the capture button. I've been using the Verifly App for my documents and my husband's. I used it yesterday for the AA flight from ATH to JFK. SO what if your flying on AA but its not to one of the preset destinations? When I looked at this the other day it was all 1 star reviews on the Play store. If the previous solutions didn't work, try searching for similar problems in the Microsoft Community forumand search for Camera. We are traveling from the US to Portugal, through Heathrow tomorrow night. Final determination of your vaccination status will be made at the border. The app lets you upload your required negative covid test result before you travel, letting you skip an in-person check-in if you have no checked baggage and head straight to security. If vaccine card isn't there, you don't need to upload it to fly. I guess there will be more items to fill in once they add vaccination details. They scanned our passports at LAX and said we were all set and our documents had already been approved. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues. Despite getting two green ticks, BA still insisted that I could not check in on line as I had not confirmed Covid status. For thebest results, try the possible fixes in the order presented. The test must meet performance standards of 97% specificity, 80% sensitivity at viral loads above 100,000 copies/ml. The lines tend to be very long, over an hour, and you will be greeted by locals who are dressed in nursing outfits.. all gowned and gloved Up. What a mess!! Please find your browser/device from the table of content and navigate to the relevant section. Its your responsibility to ensure the test meets the minimum standards for sensitivity, specificity and viral load details. The whole travel check-in process was so much quicker and easier than our last trip to Jamaica (pre-COVID). After reading all the rules for transiting passengers, a test is not required, but the app requires a test booking number to be entered in order to confirm your entries. Select the Driver tab, select the Driver Details button, and look for a file name that includes stream.sys. 5. Why not save yourself that added hassle at checkin if you can? International travel absolutely sucks right now. I was in Mexico coming home to the USA. If your driver doesnt have Roll Back Driver available, go ahead to the next fix.). Finally got all 4 areas green checked - Ready to go. Must of taken around 30-40 pictures. Most frustrating, being vaccinated doesnt seem to have any benefit whatsoever in accessing international travel. Check for updates. Have used VeriFLY twice going to/from Barbados with American. Completing Entry Requirements for a Pass . In the meantime, I think I'll just stay in the USA for the time being; no time to get a PhD in covid-19 entry requirements at the moment. The app scanned my QR code fine, but not my wife's. Im not sure.. 05/05/22 04:20 PM. Was told yesterday we would need to do this prior to boarding river cruise. just sharing my experience. I will report back later if it really did speed the airport process. I was in Mexico coming home to the USA. In my case, that was the UK. While youd hope so, thats not the reality: Ill share my experience using VeriFly for an American Airlines flight from Charlotte to London. I tried, but it did not accept my photo of my Covid certificate, and I had to give up. It's not the Duo camera, it's a shit app.but necessary for travel with some airlines. We shall just check-in at the airport with plenty of time to spare. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Youve got a QR code but it wont recognize it. American Airlines gate agent still made me produce all the hard copy documents and gave me a lecture about how I should have checked in at the front. The Verifly App would not let me register the relevant documentation for any of these (4) flights and I was unable to check-in online for any of them, also. Anyone know what that was for, especially as the app didn't work for the return leg and I actually didn't even need it going into France as they dropped their test requirements and other forms need to be filed on line with the French authorities. Then I pressed the back button and it had lost all my information and I had to start all over. Same problem with the "Arrival Test Reference Number" field. Yeah, doesn't really take a rocket scientist to approve a covid test. The VeriFLY didnt really work for us. Just go to the airport early. VeriFLY Actually Does Work (Amazingly) 1 Dec 2021 at 22:41 #1123014 DavidSmith2 Participant I got a mail about an hour ago from BA telling me I could check in for my flight from Accra to London. I found the same problem when visiting there at the beginning of September, pointed it out to the gate staff and they said they would report it, yet three months later it seems not to have changed. It didn't. I can't find an update function and the App Store does not show an update. Here's how to let your appsaccess the camera: Select Start >Settings >Privacy & security >Camera .Allow access to the camera on this device. If you're asked to allow access to the Camera, select Yes. This means that customers who have their documentation checked before travel with VeriFLY or through ba.com, can check-in online for their flight and download their boarding pass, reducing the need to queue in the airport., To see if Verifly has improved, I tried to use it for a return flight from London Heathrow to Berlin, Germany with British Airways. If you can't find your camera, select theAction menu, then selectScan for hardware changes. We are all "verified" (i.e., valid vaccine, travel authorization) except that it is making us wait until we are within 24 hours before our flight leaves ORD to complete the final travel checklist (which appears to be confirming you have a valid passport, filled out the PLR, etc.) They should rename the app WOFTAM. Wait for it to scan and reinstall updated drivers, restart your device, then try opening the Camera app again. After allowing access to the camera, go to Choose which Microsoft Store apps can access your camera and turn on camera access for the apps you want. I also dont know what an Arrival Test Reference Number is - it wont let me proceed without it - please help! Just type anything there and see what happens. I flew LHR - USA - LHR. Aer Lingus mandate using verifly if you want to check in online. What's New Version 1.3.4 Welcome to a better VeriFLY. There is no way to upload that into this app. You can also read about it on the Daon website. Now not only is it my front facing its the entire thing. The second wasnt. And I was told by the airline that I needed to change my name in one of the countries so both passports reflected the same name!!! BTW: I also filled out the Spanish entry documents and the app for the French Health Passport. (From experience, they want to see the documentation.). Yes, VeriFLY is currently available in both English and Spanish. The ground staff were aware of verifly and accepted it. I think my international travel is going to slow down. Figuring out which countries require what, even just for transits wow it's a lot to research and keep track of! I just put in "TRANSITING" and it gave me a green checkmark. In fact, it doesnt do anything. In the event, it took some 30 hours, which he then uploaded to the app, and again, waited. I have never managed to make it work, but I live in hope, and will try again the next time I fly. I gave up trying to get a couple of very simple questions answered after five rounds of email exchanged. Allow available updates to install, then restart your device when it's ready. The details (and documents) were neither rejected nor accepted (verified). Waking up your device from sleep isn't the same thing as a restart. The application doesn't support people with long first name(s) I have 3 names in my first name and the app doesn't let me check-in. There is also the issue of providing so much personal data that can be hacked and/or used for other purposes for commercial gain and profit. Bottom line, wont waste my time until major improvements are made. Import photos and videos from phone to PC. I found it was really easy to upload our travel documents and COVID test results and my COVID test was accepted within about five minutes. A button on a keyboard with a camera icon. I used VeriFly several times and in the beginning it was fast and easy. be sure to take unique pictures of the girls with rich expressions. The gate agent gave me hell for the exact same paperwork till I finally realized that I should show her the VeriFLY app with my green check mark indicating my paperwork was already accepted. If the previous solutions dont work, try searching for similar problems in the Microsoft Community forumand search for Camera. Coming into some foreign countries, you think youre being admitted into an emergency room. Its easy to shake your head in disbelief, but this is where we are. UK Border force isnt going to look at the Verifly app. There will be people reading this who do not want to upload yet more personal information into yet another app. I actually did all my checkin at the airport. Present this at the airport for an easier journey. Stuck in a pending phase. If you're using an external camera, tryusing it witha different USB port on your device first. I was due to fly to Germany and verifly can be used by both AA and Aer Lingus passengers on direct flight to Germany but not BA. I've experienced the @Ben - thank you for posting about this for people. I'm flying to Athens tomorrow via ORD. The app is easily found in the App store or Google Play store, and it isnt difficult, once you have downloaded it, to create an account and upload a photo of yourself, though whether you are comfortable doing so is another matter. I found the process of taking a picture through the app to be frustrating sometimes the picture button just wouldnt work, while other times the app rejected my picture. Does anyone know where you find the arrival test reference number? I'm sitting here now for 3+ hours waiting for verification from Verifly before I can even check-in online?!?!?!? In my case I just showed my COVID results at check in ADD and again to UA during the document check in Europe. Restart your PC. The app doesn't work for everyone or not everyone uses technology. They have a chance to be best in class right now and are basically choosing to do bare minimum. 285 helpful votes. requirements. They should get rid of VeriFly - all it did was cause unnecessary anxiety for hours before my flight and in the end VeriFly wasnt even used!!! If your computer has a switch or button, make sure it's in the on position before using your camera. I finally got to that screen and uploaded a pic of my negative test. Upload your documents. There was ZERO difference in the check in process. In newer versions of Windows 10, some apps dont have default access to the camera. And I've just had my fourth shot - a booster - with the three previous shots being in 2021. Will not accept Test QR code nor accept manual upload. If you did not find these tips helpful, please move to General section, 1. Any ideas why? I am helping my parents with this app as they fly to the USA in April. If you are not vaccinated, you must show a negative test prior to returning. I was thankful for this clear step by step check list to use it and be quickly ready to travel with a Verifly pass. The field is now updated and named "Test Booking Number." To take BAs disclaimer as being typical.. The Verifly App is completely independent of British Airways and you are submitting your information directly to Daon (acting as the data controller), please check Daons privacy policy and terms and conditions.. Complete your ArriveCAN form to get your receipt within 72 hours before your return or trip to Canada.. Public Health Agency of Canada 130 Colonnade Rd A.L. I was tempted, but then I remembered that quote from Einstein. Heading out for Best of Southern Italy, American airlines verifly app doesn't work. But Verifly cannot verify the Ghanaian vaccine certificate and it is not capable of recognising that as an international diplomat I am exempt from completion of the locator form. WHAT IS THAT? There are a lot of problems with the app. Can't check in online because it says you have to use the veriFLY app, I have done everything on the app and the app says that I am approved and ready for travel but British Airways still says all my documents aren't on . It allowed me to do the 72 hour COVID verification for an upcoming cruise 10 days before the cruise. Double jabbed vaccine certificates have 2 ! On the most basic level, VeriFLY is a free app that can help simplify the international travel experience. Our HIPAA-compliant solution removes the burden from organizations to structure agreements for lab results in multiple locations. What's more, I was told the app was free but I've been billed 8.99 USD. Hi, I just installed the Revolut app (Android) and created an account. To participate on our forum, please sign in. and receive the Green Check Mark. You cant do it too far in advance. The "support" people kept sending me boilerplate paragraphs that "explained" to me that the problem I was asking about exists--no kidding, that's why I was asking about it!--and directing me to pages on their website I had looked at (and told them about my having looked at them in my emails to them) before I started trying to get tech support help.

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