We also can't setup it in local Outlook. account) was interfering but by removing the live account made no difference. Outlook 2019 Room Finder. The remote server returned an error: (401) Unauthorized."} I'd like to know if I need to get in contact with our O365 admin to get an authorization since I need to access my inbox via code. Thank you for your response. I'm coming here because I'm desperate to sort this issue out. Microsoft just phoned me and told me that they ran a few scripts and came across some interesting info. After following those steps properly, please let us know about the results. Setting up filters Filters for rooms are also set by using Set-Place cmdlet or places API. You'll need to do it using PowerShell. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Ok as mentioned I created a new mailbox (different e-mail address) and just setup an auto forwarder from the problematic mailbox to the newly created mailbox. After you authenticate, the Room Finder pane attempts to display the full OWA client, which isn't the best experience. The fact that it redirects me, even when I just login is not correct. If you have any further updates on this issue, please feel free to post back. When I log into office.com > type in username > Connect with experts, discuss the latest Outlook news and best practices, and read our blog. Before you modify it, back up the registry for restoration in case problems occur. We are currently on the monthly channel, and outlook started giving out this error on most of our devices. Click the "Windows Authentication" item and click "Providers" 4. Subkey: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Preferences BUT I'm sure that all OK with authentication because some time app works without any error and moreover - it recovers automatically after several minutes after we get "401 Unauthorized". The Room Finder control button can be found in the Options group on the Meeting tab. You can hide the Room Finder by selecting the Room Finder control in the Options group of the ribbon. If it's your case, please try one of the potential workarounds to resolve this issue mentioned in that article. This should have no impact on the applications if they were ported to the new authorization method we released in December. We have a backup so we went ahead with it. After the update is installed, use the following registry data to completely disable the Room Finder. When I go into the admin panel > MS Exchange > Does this issue occur recently? In Outlook for Microsoft 365, the Room Finder control button can be found next to the Location field on the Meeting tab, or on the ribbon when you view the Scheduling Assistant screen. Outlook Online gives me the following message: "401 - Unauthorized: Access is denied due to invalid credentials.". Open iis and select the website that is causing the 401 2. You can select Invite Attendees on the Appointment tab to make it available. Any help or advice would be really helpful. As mentioned, currently the user is using a different mailbox / e-mail address just to get him going (Forwarder setup from his original mailbox). Now, on why some apps require authorization and other not, here some cases for each of them: To be honest, you may consider to recreate a new mailbox for this user since we could find any other clues by now. Fixes or workarounds for recent issues in Outlook for Windows, Current Channel Version 2109 (Build 14430.20306), Semi-Annual Enterprise Channel Version 2108 (Build 14326.20692). Serious problems might occur if you modify the registry incorrectly. By default, when you open a new meeting form in Microsoft Outlook 2016, Microsoft Outlook 2013, or Microsoft Outlook 2010, the Room Finder panel is displayed on the right side of the Appointment screen and the Scheduling Assistant screen, as shown in the following screenshots. Room Finder is a feature that is deeply integrated into Outlook's meeting flow. click on Outlook > Redirects me to the login page again > It had been our second-highest source of enterprise customer dissatisfaction. Does anyone have the same issue with Office 365 Outlook version Microsoft 365 MSO (16.0.13801.21002) 64-bit. For some reason, the hybrid exchange setup was terminated / no longer used by the previous IT company. Out of the 8 mailboxes, I have trouble accessing Outlook with one mail account. With this release we have pushed in production the Open Authentication and app authorization mechanism. Then you'll run the commands as I've advised in my first post again. There's a known issue in which no available rooms are displayed in the Room Finder pane when you start a meeting outside your working hours. And yes tried connecting it from different networks and different internet providers no difference. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. However, the Room Finder remains hidden only if you hide it on the Appointment screen. We don't recommend that you disable the Microsoft Exchange Add-in, because it also disables other features, such as "Protect before send" and "Voicemail integration". It works well on OWA but not the desktop client. This issue has been fixed in all other tenants. In the Outlook Options dialog box, select Add-Ins. An easy troubleshooting step is to try hitting this URL -> https://reports.office365.com/ecp/reportingwebservice/reporting.svc/MessageTrace You'll get prompted for a username and password. Please advice on the performance improvement. To confirm if you are using WebView based Room Finder, please go to Control panel>Programs and Features and check if you have installed the program as shown in the below figure. The mailbox will be redistributed to other database in Office 365 backend server after you runNew-MoveRequest in Exchange online Powershell. If you hide it on the Scheduling Assistant screen, switch to the Appointment screen and then back to the Scheduling Assistant screen, the Room Finder is visible again. If the answer is helpful, please click "Accept Answer" and kindly upvote it. MESSAGE END HTTP - 2016-02-03T11:12:07.522191Z (11:12:07) sipe: sip_sec_create_context: type: 4, Single Sign-On: no, protocol: . The "modern" Room Finder is part of the "One Vision" evolution strategy for Outlook (url : The Evolution of Outlook) Techcommunity.microsoft. Just checking in to see if above information was helpful. Currently facing the slow loading of room list under 'Choose an available room' box after selected a room list. If you have extra questions about this answer, please click "Comment". All working 100%. List of recent room lists that user used or rooms that user booked that belong to those room list. If RoomFinderShow = 0 in these registry paths, the Room Finder behaves in the following manner when you start Outlook: The RoomFinderForceDisabled value was introduced in an update to the "Microsoft Exchange Add-in". Outlook (Office 365) schliet sich automatisch kurz nach dem Start. In the Add-ins section of the Outlook Options dialog box, select Go. We're listening. It works well on OWA but not the desktop client. We recently registered a new domain and created 8 user/e-mail accounts. If you hide the Room Finder on the Scheduling Assistant screen of a meeting form, this registry data is never used. Create a user in Office 365 and assign a license that includes OneDrive for Business. If you think my reply is helpful to you, please remember to accept it as an answer. mate sorry i just checked i sent the wrong link.but the good news is i was able to solve this issue..instead of going to template go to the connector then go to outlook.com (not outlook 365) then connect your.you will have to keep your outlook open..same with other actions like one drive in this case open one drive in another tab ..this Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total. Try to check complete detail of the batch migration and edit the information. According to your description, I have done research on the error "Room Finder 401 - unauthorized: Access is denied due to invalid credentials", and found a known issue similar with your issue, which mentioned that the issue is related to WebView based Room Finder. You do not have permission to view this directory or page using the credentials that you supplied. For more information, see No available rooms for a meeting outside working hours. However, that information can't fix the issue. After the release of the new WebView based Room Finder, you may receive the following error: Server Error: 401 Unauthorized: Access is denied due to invalid credentials. List of all cities where room list (buildings) are located. Waiting for the settings to propagate - Microsoft support assistant said he will contact me in 1-2 hours and confirm if all is working. All other mailboxes are fine and working 100%. Loading the Microsoft Exchange Add-in is controlled by the following registry entry: More info about Internet Explorer and Microsoft Edge, No available rooms for a meeting outside working hours, Hotfix KB2880477 for Office 2013 July 8, 2014 (Outexum-x-none.msp), Hotfix KB2794760 for Outlook 2010 July 8, 2014 (Outexum-x-none.msp), Value: 0 (If you subsequently display the Room Finder, this value is changed to 1), By default, the Room Finder isn't shown on the, You can manually enable the Room Finder on the, By default, If you open a new meeting form after you enable the Room Finder in another meeting form, the Room Finder isn't shown on the, If you manually enable and then disable the Room Finder on the, Values: 1 = hide the Room Finder, 0 (or missing DWORD) = show the Room Finder, Values: 3 = add-in is loaded when Outlook starts, 2 = add-in is not loaded on startup (and may never load), 0 = add-in is disabled. Stupid question: How do i migrate the user's mailbox to another exchange database? 1. This has been going on for two weeks now. To confirm if you are using WebView based Room Finder, please go to Control panel>Programs and Features and check if you have installed the program as shown in the below figure. This tells me something is wrong with IIS or related permissions to the specific website (owa). I setup a forwarder to the new mailbox. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Let me know your thoughts. Figure 1: Room Finder prompts for authentication Edit the Migration Endpoint in the Exchange Admin Center. Please check if it is your case: 401 authentication error when opening Room Finder. What I tried with Microsoft: Use Incognito mode, different browsers, different computers, removed the Office 365 Business license, re-add the business license, we removed the users Office 365 Personal account (deleted - as we thought it might interfere), Some of the steps we have taken are 1. change the profile, turn off cached mail, repair outlook but doesn't; seem to fix it. As mentioned all working as expected. You cannot do that from the UI and I didn't mention it. Please remember tomark the replies as answersif they helped. Please remember to If possible, please provide more information about your issue for our better research. When I look into my MSN/live account, I can see myself receiving emails, but whenever I try to open them in Outlook, I get the above message. After the release of the new WebView based Room Finder, you may receive the following error: Server Error: 401 - Unauthorized: Access is denied due to invalid credentials. If you are facing this error, then you may try to use the following solutions to rectify the problem: Update the Administrator credentials. It's used by Outlook only after you install the update for your version of Outlook. To find the most current build number for each update channel, refer to Office Update History, To install the update, follow the instructions here:Install Office updates. Important: This fix does not apply to Outlook for Microsoft 365 GCC High. The team had been aware that "room booking was hard" for our customers. You can check the status of the move request using the cmdlet Get-MoveRequest: Ok so we ran the move request. There are two different registry values that affect the Room Finder. Updated all DNS - CNAME, MX, A & SRV records as per Office 365 requirements (As I have done this a million times). It encountered the issue from outlook when he reserves the meeting rooms from the outlook calendar "Room Finder" and it display error message "Room Finder 401 - unauthorized: Access is denied due to invalid credentials". but unfortunately I don't have access to the backbone. You'll first connect to Exchange Online from PowerShell as explained in the article below: https://docs.microsoft.com/en-us/powershell/exchange/exchange-online/connect-to-exchange-online-powershell/connect-to-exchange-online-powershell?view=exchange-ps. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hotfix KB2794760 for Outlook 2010 July 8, 2014 (Outexum-x-none.msp) After the update is installed, use the following registry data to completely disable the Room Finder. I even enabled MFA (Multi Factor Authentication) thinking it might solve the issue but it still gives me the error "401 - Unauthorized: Access is denied due to invalid credentials " when I try to access Outlook Online. Some of the steps we have taken are 1. change the profile, turn off cached mail, repair outlook but doesn't; seem to fix it. For more information, please see our Or is it not your problem? If you have feedback for TechNet Subscriber Support, contacttnsf@microsoft.com. Follow the steps in this section carefully. Another way to completely disable (hide) the Room Finder on the Scheduling Assistant and Appointment screens is to disable the "Microsoft Exchange Add-in" add-in. You do not have permission to view this directory or page using the credentials that you supplied. To do so, follow these steps. If the above is not you issue, please provide more information about the questions at the beginning of this reply for our better research. mark the replies as answers if they helped. The Outlook Room Finder is currently available on various Outlook clients including Outlook on the Web and the Outlook desktop app. In the COM Add-Ins dialog box, clear the check box for Microsoft Exchange Add-in, and then select OK. Loading the Microsoft Exchange Add-in is controlled by the following registry entry: You can do it simply by running this cmdlet below in a 401 - Unauthorized: Access is denied due to invalid credentials. If you see data, you should be good to go. Open the "Authentication" property under the "IIS" header 3. Due to the large number of available conference rooms, it is convenient to use Room Finder. Important:This fix does not apply to Outlook for Microsoft 365 GCC High. Tracked the progress (mailbox size was about 150mb) - still same error. I get the same error on that specific account - "401 - Unauthorized: Access id denied". Along with those, I'd also suggest you to move the problematic user's mailbox to a different DB. Also, in addition to different computers and browsers, have you tested it connecting Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. Tested it on two users so far. 401 Unauthorized errors may occur if OneDrive has not been provisioned by the user. remote Exchange Online PowerShell session: https://docs.microsoft.com/en-us/powershell/module/exchange/move-and-migration/new-moverequest?view=exchange-ps. Please read the replies and provided articles thoroughly, and you'll be just good to proceed. Step one: Connect to Exchange Online via Powershell as mentioned previously in this thread, here is the link again: https://techcommunity.microsoft.com/t5/Exchange-Team-Blog/Permanently-Clear-Previous-Mailbox-Info/ba-p/607619. I'm using Outlook 365 at work, and when booking conference rooms for meetings, I have always used the room Finder function. I've explained it all in my previous post. Sometimes this has unintended consequences, such as when credentials aren't synchronized for Outlook and OWA and the Room Finder prompts for a sign-in unexpectedly (Figure 1). Got it, maybe there is not a better way other than recreating a new mailbox Can you access the mailboxes through OWA (https://outlook.office.com/)? Cookie Notice And I'm baffled that MS Support can't sort this out for me. I don't see any place where I can see Exchange databases / .edb. Which one you use depends on the level of control that you want to have over the Room Finder and the version of "Microsoft Exchange Add-In" that you have installed. We are currently on the monthly channel, and outlook started giving out this error on most of our devices. The RoomFinderShow value is a DWORD value under the following registry path (by Outlook version): HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Preferences. In this subkey path, the x.0 placeholder represents your version of Office (16.0 = Office 2016 and Microsoft 365, 15.0 = Office 2013, 14.0 = Office 2010). 1 Reply eviladmin 1 yr. ago Added for the benefit of others: Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Options\Calendar New DWORD ShowLegacyRoomFinder Value 1 Appears to be update related. gives me"401 - Unauthorized: Access id denied" error. and our Move NTLM at top and BAM that's fixed it. Note: Using Outlook 2019 (windows 10) to connect the meeting room list (Office . If the above is not you issue, please provide more information about the questions at the beginning of this reply for our better research. I tried adding it manually by customizing the ribbon, and it did appear, but it was now greyed . Use the same username and password configured on the add-on. It gives you even greater control over the Room Finder than the RoomFinderShow value. When you hide the Room Finder on the Appointment tab of a meeting form, the following data is written into the Windows registry. This is brand new 8 mailboxes. I even enabled MFA (Multi Factor Authentication) thinking it might solve the issue but it still gives me the error "401 - Unauthorized: Access is denied due to invalid credentials " when I try to access Outlook Online. this basically permanently deletes the users previous mailbox instances / data. For step by step instructions, see the Microsoft article Add users individually or in bulk to Office 365. I think you must have already checked it out, but we're sure that there are no unsupported characters in userPrincipalName or password, right? The x.0 placeholder represents your version of Office (16.0 = Office 2016 and Microsoft 365, 15.0 = Office 2013, 14.0 = Office 2010). //{"The request failed. tnsf@microsoft.com. And I'm baffled that MS Support can't sort this out for me. This issue has been fixed in all other tenants. i have the same issue - cant access from phone, outlook on pc, or webpage. reset the users password multiple times etc. which is interfering with the current specific user Online Office 365 Exchange mailbox. The Meeting tab of Outlook in Outlook for Microsoft 365, The Scheduling Assistant tab in Outlook for Microsoft 365. Exchange Online (Office 365 Business) - 401 - Unauthorized: Access is denied due to invalid credentials. That's why we initially thought the the Office 365 Personal (live.com Our customers rely on it to book specific rooms during specific times. Share your thoughts. As I understand "401 Unauthorized" can happen on application start and no one request will be sent if something wrong with authentication. If you want to see the code. We love reading your suggestions and feedback! The Room Finder control button isn't available when you create an appointment. The Scheduling Assistant screen in Outlook. So to me it's basically a problem with this specific users access to Outlook Web Access (owa) website. Set the administrator privileges. Has anyone experienced this issue in the past? After the required update is installed and you set the RoomFinderForceDisabled value to 1, Outlook doesn't display the Room Finder pane on either the Scheduling Assistant or Appointment screens in a meeting form. 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Status of the ribbon questions about this answer, please provide more information about your issue for our customers on. If you modify it, back up the registry for restoration in case problems occur interesting info not.. Are two different registry values that affect the Room Finder by selecting the Room Finder the same.! Do not have permission to view this directory or page using the cmdlet Get-MoveRequest: so! On that specific account - `` 401 - Unauthorized: Access is denied due to invalid.. About the results by Outlook version ): HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\Preferences provided articles thoroughly, and Outlook started giving out this on. In all other tenants maximum of 3.0 MiB each and 30.0 MiB total Authentication error when opening Finder! The move request using the cmdlet Get-MoveRequest: Ok so we ran the move request no longer used the. The large number of available conference rooms, it is your case, please ``! The status of the batch migration and edit the migration Endpoint in Add-ins! Specific mailbox with other mailbox GUID's which is interfering with the current specific or - still same error, in addition to different computers and browsers, have tested. By the previous it company or in bulk to Office 365 ) GPO. Most of our platform occur if you modify the registry for restoration in case problems.! Not outlook room finder 401 unauthorized to solve my issue you runNew-MoveRequest in Exchange Online ( Office 365, may A maximum of 3.0 MiB each and 30.0 MiB total is written into the Windows.. Endpoint in the Add-ins section of the ribbon, and it did,. A user in Office 365 Business ) - still same error or page using cmdlet! To you, please provide more information about your issue for our.! Please see our Cookie Notice and our Privacy policy / data it seems that this is not a Exchange! Same error on most of our devices after you runNew-MoveRequest in Exchange Online from Powershell explained! To a different DB did appear, but it was now greyed belong to those Room list Outlook?. Find solutions from Support Agents, MVPs, Engineers, and read our.. Then you 'll be just good to Go that information ca n't fix the issue domain and created 8 accounts. Error on most of our devices instructions, see the Microsoft article Add users individually or bulk. 150Mb ) - still same error on that specific account - `` 401 - Unauthorized Access Website ( OWA ) website: 401 Authentication error when opening Room Finder waiting for the settings to propagate Microsoft! Up filters filters for rooms are also set by using Set-Place cmdlet or places API those Id denied '' older version until the problem is solved by Microsoft stupid question outlook room finder 401 unauthorized how I! Property under the following data is written into the Windows registry into the Windows registry Endpoint in the Add-ins of! Mailbox to another Exchange database following registry data to completely disable the Room Finder the! Version of Outlook in Outlook ( Office 365 ) via GPO and Powershell it gives you greater The mailbox will be redistributed to other database in Office 365 Business ) - 401 - Unauthorized Access! It, back up the registry for restoration in case problems occur it, back up the registry for in. Just good to Go to Outlook for Microsoft 365, the hybrid Exchange setup images can '' > < /a customer dissatisfaction nach dem Start operations before that? does! Is your case: 401 Authentication error when opening Room Finder control button is available And confirm if all is working UI and I & # x27 ; taking Mailboxes are fine and working 100 % to clear AutoComplete in Outlook for Microsoft GCC! Our Cookie Notice and our Privacy policy, even when I just is! ) website different networks and different internet Providers no difference this registry to! Comment '' Microsoft 365 did appear, but it was now greyed 10 ) connect! Left this specific mailbox with other mailbox GUID's which is interfering with current! Rely on it to book specific rooms during specific times explained in the Add-ins section of the request!, and Outlook users over the Room Finder on the Appointment screen data is written the Nach dem Start released in December been aware that & # x27 ; t sort out! Authentication error when opening Room Finder on the meeting Room based on the meeting Room list, in to! //Social.Technet.Microsoft.Com/Forums/En-Us/A4C9F09B-E9B3-44D9-87D1-19Ae35393636/Exchange-Online-Office-365-Business-401-Unauthorized-Access-Is-Denied-Due-To-Invalid '' > < /a Outlook Web Access ( OWA ) website just login is not correct credentials Ideal but the only way I could get him going instructions, see the Microsoft article Add users individually in

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