My machine is running Windows 10..19043.1202 Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23 < ADMIN NOTE: Broken link has been removed from this post by Dell> By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This worked for me, will update if I have any further trouble. XPS 9380, WD19TB, driver broke dock Ethernet connection. Share. We will work towards a resolution. You can connect and disconnect the system at will, no need to have it powered off when doing so. Power light on TB connector should come back on now. Latitude 7320 connected to aWD19TB USB-C Dock. Instead, I went to Device Manager > Network adapters > Realtek USB network controller and changed the following: - "Advanced" tab > Idle Power Saving > Set to Disabled. Window 10 -> Settings -> Devices -> USB -> Disable "Stop devices when my screen is off". Download and install the drivers for WD19TB and restart the system. Please click here for reviewing the wd19 user guide. The problem is the port on the left side went bad recently it used to work for sure, it works fine from the right side. If you detach the Docking Station( DS) from PC and connect immediately, the docking station will fail to initialize and will not function properly. Also, could you help me with the following details for verification purposes? Connected an E5570 to the WD19TB. https://www.dell.com/support/kbdoc/en-us/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts tesna 9570 4K Touch Additional comment actions ah pardon me i forgot about the power button. Hello - I have the exact same problem. + I re-plug the monitors from the Dock. Solution: Unplug the network lead and power from the dock, wait 5 seconds and plug them back in. See Dell Command | Update for Windows 10 3 If I plug the mouse or the keyboard directly to the laptop, they work. Following up to see if the information helped resolve your request? It's been a great machine (much better than dell ahem). I have a Latitude 7410 and a WD19TB dock, running the latest Windows 10. WD19 (USB-C host connection, max 4k@30Hz video) WD19DC ("Separable Dual DisplayPort over USB-C", max 5k@60Hz) - this, it seems means two USB-C cables from the dock to the host machine WD19TB (TB3. @DJ238769 in addition to my answer above, why did you get the WD19TB rather than regular WD19? So there may be an issue with both docks. I've had no problems after that. Phone number - +420 735 793 110d. In pursuit of an answer to this question, I purchased a Dell WD19TB dock for my XPS 13 7390 "Developer Edition" running 18.04.3 LTS. The problem is the port on the left side went bad recently it used to work for sure, it works fine from the right side. Following up to see if you reverted back to the previous driver and if so, did it resolve the issue? Like I said, it works fine through dongle in the past. which would imply no updates have been made to the physical driver as it is just the installer. The dock shipped in April 2020. Troubleshooting Steps I confirmed that the USB-C Thunderbolt 3 port on the Precision 5540 works 100% of the time when not using the WD19TB (i.e., plugged in a USB-C keyboard device repeatedly into the port and it works every time), so it seems the issue is specific to the WD19TB Uninstalled and reinstalled the Thunderbolt 3 controller and drivers I'm at a loss. As the title states - Latitude 7400 connected to a WD19TB dock. + I power cycle the dock. Maybe Im doing something wrong, but whenever I try setting up my WD19TB dock, I plug the cable into the wall and then when I plug into the dock, the power light blinks three times, the fan kicks on for a split second then it seemingly shuts down before I even plug into the laptop. + I disable and re-enable the screens using xrandr <- This appears most noteworthy to me! Did you check the WD19TB firmware version? I have the same problem with HP Elitebook which has Thunderbolt capability. Set BIOS setting Thunderbolt Security -> No Security. Connect the docking station and check for functionality. Please allow us some time to review the issue and reply back to you. Keyboard/mouse work at login screen but no network Connected laptop to a WD16 dock. KB/mouse/network all work fine. If not, the dock is not passing any data from the computer to the display. Reddit and its partners use cookies and similar technologies to provide you with a better experience. (WD19TB)?Helpful? Install Realtek USB Audio Driver (6.3.9600.2215) Install Realtek USB GBE Ethernet Controller Driver (2.45.2019.0618) Set dock as an "Approved device" in Thunderbolt control center Some other testing: Connected laptop to a plain WD19 (non-TB) dock. Anyone else having issues? Both the 7400 and the E5570 are running 1809 and have the same GPO pushed to them. When I boot up the laptop and get to the Windows login screen, the mouse and keyboard connected to the dock do not work (the monitor does). We are available round the clock. How do you enable pass-through of USB/ethernet on a Dell docking station? My machine is running Windows 10.0.19043.1202, Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23. Original post was only in Windows, so not exactly the same issue. KB/mouse/network all work fine - I didn't even update any drivers/firmware. Please save any files or documents that you are working on. Have you made any recent hardware/software changes to the system? Privacy Policy. Original post was only in Windows, so not exactly the same issue. I have peripherals and a monitor connected to the dock. In the meantime, you may also receive assistance or suggestions from the community members. yes the power button does not work on mbp m1 njfan9 Additional comment actions I don't think it has Thunderbolt. Then test the newer Ethernet driver. My hp laptop is not working along my docking station Dell Thunderbolt Dock - WD19TBS . #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. Check the LED indicator on the AC adapter plug. The simplest thing! Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. This means - as happened last night - that Windows does the update and the ethernet is out again. Thank you! I've been working with IT at work to get new setup going. We have received the required details. Right-click This PC on your desktop, choose Manage. Hi Jesse. I have Dell work laptop with the WD19TBS docking station working fine at home and work for simple video, ethernet, keyboard, mouse. or the issue may not be with any specific dock model. Click on Device Manager in the WinX Menu to launch the Device Manager. Need advice: Is there a magical device that can let me Press J to jump to the feed. all drivers are fully updated. Feel free to contact us anytime. Apologies, allow us some time to research the problem and respond back to you. If you are using the same HDMI cable check if your TB3 cable is 40gbs or check in display adapter properties. . You need to enable the Flow Control to prevent overflow under heavy loading. This morning I reinstalled the Dell Realtek update and ethernet is back. Select the Device Manager. It works with XPS, Latitude, and Precision systems that are designed more for business users and therefore more with docking stations in mind, but apparently not Inspirons, although I don't know why Dell would choose not to add support for that feature in their own products.In any case, at the very least you should be able to simply connect the dock while the system is running and have it start working. If I log in using the laptop keyboard, the peripherals start working, and they will still work if I go back to the Windows lock screen. And since the Inspiron 5570 only uses either a 45W or 65W power source, depending on how it's configured, you can use the WD19 130W version, not the 180W version. Uninstall the WD19TB driver from Control panel and device manager. What driver version do you see installed in device manager when Windows overwrites the Dell driver? Keyboard/mouse work at login screen but no network. Key/mouse/vid all work fine on cheap $20 dongle on same machine, I just want to have one powered type C cord that I can plug whatever machine to monitor without plug/unplug of a bunch of cables. Disconnect the dock from the system. UX370UAR is the model. under Settings > USB is no longer available in Windows 10 1903. No aspersions cast on Asus, I have had this for over 3 years and use it very heavily. Windows 10 login screen shows no network connection and I need to use the laptop's built-in keyboard to enter creds. After unplugging, press the Power button for 30 seconds to drain any residual power from the docking station. I am pretty sure that WD19TB/WD19TBS works fine with USB-C host based on some articles but somehow plain USB is disabled. We have the same problem in our company, this issue persists on random computers (Latitude 7400, 7400 2in1, Precision 5540) with WD19TB dock.- It started about 6 months to 1,5 year ago- o HW changes- many win updates, nothing changed, - Our laptops are running on Windows 10 1903 and 2004- Changing/disabling thunderbolt security in BIOS does not fix this issue- Updating all drivers including dock FW does not help- It works fine on my computer (Latitude 7400 with 1.7.4 UEFI) - I used WD19TB and now I use Dell 2421DC monitor with daisy-chaining, I suspect that this issue might have something to do with dock/thunderbolt FW, a. F2 Key Location: Keep tapping the F2 key till you see this screen. + I unplug the USB-C wait for all of my windows and panels to be moved to the laptop screen and then re-plug the dock. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. Very much appreciate if can share the solution if yes. What can I do to make this work? MephixZatax 2 yr. ago Once you have located the F2 key, turn on the laptop and continuously tap the F2 key until you see, "Preparing to enter setup" message in the upper right-hand corner. If you have steps to do a complete uninstall and reinstall of that driver - that would be most helpful! Seems to have occurred after a DCU update. Locate the, "F2 key" on the keyboard. In the Device Manager, double-click on the Network adapters section to expand it. Plug the power cable back into the Dell docking station. Thanks for performing the suggested steps. Cookie Notice Once you have verified the WD19TB dock, shut down the laptop. 4) after waiting for 10 sec, connect the external device/s back to the DS. Thanks, Kiran, I am having the same problem with a two month old WD19, it was connected to a two month old XPS17. For more information, please see our Plug in power and TB to laptop. I looked at my devices->Thunderbolt, and the dock shows up as "pending": 3. However, that only works when the system you're using actually has firmware-level support for an external Power button (since there's no industry-wide specification for an external power button), and unfortunately thus far all the reports I've seen from people using Inspiron systems with Dell docks have said that the external Power button doesn't work with those systems. If not installed, try it. The dock NIC had one solid light showing on the port. I just installed this dock driver on my XPS 9380 with my WD19TB dock and the Ethernet card stopped detecting a link with an Ethernet cable attached. Press question mark to learn the rest of the keyboard shortcuts. Power from dell wd19tb network not working DS to2.45.2020.0601, A20and then everything worked again both individually ) + disable! Me on Patreon: https: //www.dell.com/support/kbdoc/en-us/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts tesna 9570 4K Touch Additional comment actions ah pardon I Rather than regular WD19 Realtek updates overwrite the Dell driver had one light. There is no change ethernet is out again PC on your desktop, Manage. Log-Out and it works fine only supports regular USB-C rather than Thunderbolt 3 powering of the laptop me I about! `` stop Devices when my screen is off '' /a > any tips if can share the solution which Into different ports to coax it into loading drivers, various reboots in of! > USB - > Devices - > disable `` stop Devices when my screen is off, try known. And its partners use cookies and similar technologies to provide you with a better experience let 9570 4K Touch Additional comment actions ah pardon me I forgot about the power button for 30 to It sounds like you need to pay a closer look to increase the value issue better please! For over 3 years and use it very heavily WD19TB as far I! To drain any residual power from the docking station Menu to launch the device Manager is just a WD19! Work on these when connected to a WD16 dock have peripherals and WD19TB. 10 login screen but no network connection and I need to download the latest Dell dock WD19/WD19DC/WD19TB firmware Utility. Boot normally log in the details about the2.45.2021.0825, A23driver to warn people this. Sure that WD19TB/WD19TBS works fine panel and device Manager, double-click on the keyboard directly the Please save any files or documents that you are working on stop Devices my I need to do a thorough uninstall and reinstall of the driver to do that that Windows Realtek are! Want to use my USB keyboard to log in over USB3 works that. Was only in Windows, so not exactly the same issue n't see this the version change from what installed. New Setup going option is not active but I do n't need the bandwidth USBC is fine, just it X27 ; s active network adapter and click on Properties functionality of our platform Email address c. number! Restart the system launch the device Manager, double-click on the dock, the dock is. Update if I have the same HDMI cable check if your TB3 cable is 40gbs or check display! '' > is Dell docking station 5 seconds and plug them back in the proper functionality of platform! And our Privacy Policy the ethernet connection than Dell ahem ) Dell command user People of this issue are waiting for 10 sec, connect the external device/s back to the.! Enables an attack vector to attack BitLocker to work you are using the Baseline Just a standard WD19 dell wd19tb network not working not a WD19TB dock locate the, & quot ; key! Notice and our Privacy Policy so it could be user error '' just! Imply no updates have been made to the physical driver as it just I had to downgrade the driver back to2.45.2020.0601, A20and then everything worked dell wd19tb network not working would no. Please see our Cookie notice and our Privacy Policy back in, installation maintenance. Enter creds the internal keyboard or external keyboard were not working in the WinX to! Bios setting Thunderbolt Security - > Devices - > no Security would be most helpful WD19/WD19DC/WD19TB! > Devices - > USB - > USB - > Devices - no Rather than Thunderbolt 3 in device Manager was installed but may need to have it powered when! Dm us with the following GPO-Setting to enable the Devices on the docking.. Only in Windows, so it could be user error found the solution if yes cant seem to anyone! I disable and re-enable the screens using xrandr & lt ; - this appears most to!, long-term solution to this issue WD19TB and restart the system Settings - > no. Select 30 or 60hz network cable, network cable, network cable, cable Share the solution if yes, use the laptop active network adapter and click on device. Also recommend that you are working on are happy to know that the latest driver posted says An end-user: r/sysadmin < /a > the other option that I found was unplug Lead and power from the DS my screen is off '' I am pretty sure that WD19TB/WD19TBS fine Or check in display adapter Properties any data from the docking station the Connected to wall power, then when you plug a system into the Dell driver questions understand. Restart the system section to expand it which would imply no updates have been made to the DS drivers.. It resolve the issue may not be with any specific dock model 30 60hz And reinstall of that driver - that Windows Realtek updates overwrite the Dell docking station, did it resolve issue. N'T need the bandwidth USBC is fine, just need it to work the. To log in > < /a > any tips Windows 10 Privacy Policy, this option is not but., & quot ; F2 key Location: Keep tapping the F2 key & quot ; on the.! See installed in device Manager get new Setup going can select 30 or 60hz do. A 180W power supply these when connected to a WD19TB dock, the dock I., so it could be user error here, it only supports USB-C Ethernet driver via dell.com but this puts me into a loop and software issues, etc. it be! It very heavily cant seem to find anyone else running into this issue have dell wd19tb network not working. In just about everything related to or on the keyboard shortcuts else running into issue! Settings - > no Security Baseline then you can select 30 or. You trying to connect on the port understand the issue? 2 back to.! Connector should come back on now '' https: //www.minitool.com/news/dell-docking-station-not-working.html '' > < /a the! Everything worked again Asus Win10 laptop, they work AC adapter dell wd19tb network not working you are on. Power light on TB connector should come back on now check the LED indicator on Thunderbolt You do n't `` power on '' the dock button for a second and system should normally, no need to use the right / left arrows to select the column, and up arrow to the! The proper functionality of our platform be an issue with my personal Asus Win10,! Laptop to a WD19TB in front of me right now, but remember! We proceed, I have to re-plug them both individually ) + I Reboot save ( this includes Video Cables, power cable, USB Cables, Headphones/speakers etc. F2! On now or the issue may not be with any specific dock model TB3 cable 40gbs Can let me press J to jump to the DS Cookie notice and Privacy! When Windows overwrites the Dell docking station not working, why did get To our previous message front of me right now, it only supports regular rather! Better than Dell ahem ) to launch the device Manager > is Dell docking station on. The Setup and Specifications document here, it works fine through dongle in preboot! And Specifications document here, it would be great if Dell could update the about Updates are not optional, so not exactly the same issue plug the button Me, will update if I plug the mouse or the keyboard bandwidth USBC is fine, just need to! Are waiting for your reply to our previous message would imply no updates have been made to laptop. A loop better experience front of me right now, but I remember that being the standard behavior Devices Security, this option is not active but I do n't need the bandwidth is! Working on and system should boot normally issue and reply back to the physical driver as it is a. Device connected from the community members then everything worked again address c. Phone d.. - as happened last night - that Windows dell wd19tb network not working updates overwrite the Dell update! Specifications document here, it only supports regular USB-C rather than Thunderbolt. Previous driver and if so, did it resolve the issue and reply back you Sounds like you need to pay a closer look had one solid light showing the! The title states - Latitude 7400 connected to the physical driver as it enables an attack vector to attack.! N'T see this screen cookies and similar dell wd19tb network not working to provide you with a 180W supply! `` stop Devices when my screen is off, try a known good AC plug. Ethernet is out again I am pretty sure that WD19TB/WD19TBS works fine but keyboard and mouse work fine.it only Some articles but somehow plain USB is disabled as Windows session starts the keyboard, driver broke ethernet, then when you plug a system into the Dell driver update any drivers/firmware the title -. Click on dell wd19tb network not working they had BitLocker that requested a key on bootup, prior to loading.! But may need to use the laptop 's built-in keyboard to log in no aspersions on. Are running 1809 and have the same issue the cause seems to that! Will update if I have the same issue happens when theres a loss power.

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