represents ethical stakeholder theory. Which of the following are Starbucks' stakeholders? In what ways do customers express their views about trust of company goods and services? Millennials are ten times more likely than older generations to change jobs, and 90 percent will change jobs within the first year. c. the freedom and ability to make choices based on one's perception of right and wrong (Select all that apply. What is a measure that accounts for an organization's results in terms of its effects on profits, planet, and people? (Select all that apply. In several sentences, describe one ethical issue related to the "access economy". (a) What is Friar Lawrence's plan for Juliet? Your description is too short, please give your document a clear desc Comp exam 2 - Study guide for exam 2 for MGMT 333, Exam One Written Notes - Outline of Chapter 22 (Electric Charges and Forces), Chapter 23 (The Electric, A10 Communication- Persuasive Speech. Starbucks' primary business is running a quick service restaurant chain with a coffeeshop model. The viewpoint articulated by Friedman has slowly given way to a more expansive view of business ethics that is based on the principles of stakeholder theory. These stakeholders include shareholders, employees, customers, suppliers, communities, and governments. discrepancy is stark. Which of the following does an entrepreneur typically need to be willing to do to start a business? Starbucks is opening small cafes half the size of existing cafes. AACSB: Application, Difficulty: Easy beds, which is acceptable in that culture. Nam lacinia pulvinar tortor nec facilisis. C. Defining a companys ongoing mission* a. the barista at Starbucks b. the Starbucks district manager c. the President and CEO of Starbucks d. customers who go to Starbucks for a latte; Which of the following is not considered a stakeholder? CSR and greenwashing are the same concepts. True or False: CSR and greenwashing are the same concepts, True or False: it is important for executives to interact with outside-environment stakeholders such as media and government, True or False: the most important function of the board of directors is to hire the president of chief executive officer, True or False: all stakeholders must be treated the same, which of the following are the opposing views of how large, publicly held corporations should approach social responsibility and ethics? If the heirs of the business owner want to continue the business in their own names, they will be considered a new business, even if they are using the assets of the old business. * They have clearly defined symbolic speech but have ruled that it is never protected. a. implementation of values Using this, calculate the after-tax cost of the Sony bond given Davids tax bracket. c. actions a firm undertakes to satisfy the base threshold for acting ethically Environmentalists raise the issue of species and Freeman, R. E. & Moutchnik, A. Internal stakeholder In this part Internal stakeholders mean the hotel staff, as well as . Enculturation and acculturation seem very alike but when paying close attention, the differences start to pop out. a. an enumerated power listed in the constitution in the Bill of Rights This is viewed One big issue access economy has is lack of regulations, especially when it comes to overseeing the products and services exchanged during the transaction. The shippers have also announced the suspension of both . AACSB: Application, Difficulty: Difficult What has unfolded at Starbucks is anything but. reidentify stakeholders. c. conscientiousness, honor, and accountability In other words, enculturation is taking control over one's own culture, whereas acculturation is the merge of two cultures. Fusce dui lectus, congue vel laoreet ac, dictum vi, ce dui lectus, congue vel laoreet ac, dictum vitae odio. Legal duties of a corporation are the legal standards that are in governmental laws for example, a duty to report a felony or to keep premises clean. Explain how Ikea has had to adapt its business model in different countries. Maybe complaining online or in customer service reviews would be The following points outline skills and experiences that are considered assets: First Aid and CPR certification. Which of the following are Starbucks' stakeholders? The California Transparency in Of course companies have the responsibility to market their products with integrity because without them, the business would be no where. Enacted in 1966, which of the following laws is the most important U.S. law forbidding cruelty to animals in laboratory settings? The following is a guide to engaging successfully with stakeholder groups. The most immediately visible and representative employees of Starbucks are the individuals that engage as servers in Starbucks stores. Sample Answer: In May 2018, Starbucks closed its stores after an incident in which two African Answer: True, True or false? All stakeholders must be treated the same. A. wages B. shareholders b. he acknowledged that business was important in nurturing and preserving democracy in Athens. ), religious beliefs You will work with relevant stakeholders and the Head of Asset & Configuration Management to implement and support processes that ensure the effective governance, controls and integrity . Caring about employees as well as how their customers is doing will always be worth it in the long run. Answer: False, True or false? We will send [DOCUMENT_TITLE] to your email. Corporations, directors and managers are all protected by laws saying that in most circumstances, their losses in case of business failure cannot exceed the amount they paid for their shares of ownership. Sample Answer: Ikea is a multinational furniture store. There are dedicated sites B. Supervising middle and senior management Financial Analysis of PUMA and Nike, Inc. Starbucks Stakeholders: Employees and Customers. About Path Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. The concept of corporate social responsibility (CSR) involves the idea that corporations are not merely enterprises whose sole purpose is to generate revenue but organizations that are members of the communities and societies of which they are a part. A. minority- and women-owned small business owners* A. In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks . AACSB: Application, Ethics, Difficulty: Moderate Its normal and keeps things interesting in my opinion. b. Sarbanes-Oxley An example involves a partnership that was created between Starbucks and Arizona State University that provided scholarships of these kinds where the corporation would pay for more than 50% of the students tuition. Read the following scenario and use the following five key questions in stakeholder management to determine how Starbuck's should handle this stakeholder: A few years ago, Starbucks identified three areas in which government could impact the company's ability to maximize profits in its Corporate Social Responsibility Report: (1) U.S. Tax . CSR includes the duties a corporation many owe a duty to to benefit to many stakeholders, customers, the community, the environment, employees, media, and the government. governance. Home4Dance Huddersfield, England, United Kingdom3 weeks agoBe among the first 25 applicantsSee who Home4Dance has hired for this roleNo longer accepting applications. Blooms: Apply b. her portrayal of the character was not approved a. the responsibility a company has regarding justice and care Select the best answer. A diverse workforce yields many positive outcomes for a company. (Select all that apply. Starbucks operates in more than 80 markets, either in the form of direct company-owned stores or licensed stores. Community members may view big box stores as a threat to small businesses' livelihood. Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. AACSB: Application, Real-world. coffee and tea growers. b. ethics is about what someone does Customers still enjoy the product and yet competition is growing. inauthentic in carrying out corporate social responsibility when the company already has Mellody Hobson, Starbucks Board of Directors chair, joined Kevin Johnson, president and chief executive officer, for opening remarks following today's news that Johnson made the personal decision to retire from . A company's Board of Directors is responsible for guiding CEO succession, which should be a well-planned event. Ability to create, manage and deliver Workday reports and Dashboards for different stakeholder groups; Experience of managing and support of Operational changes such as re-organisations, identifying impacts on Workday; Experienced with internal and external audits, able to demonstrate a positive improvement approach The price of plastic straws had been increasing and Starbucks saw the proposal as an opportunity to both please stakeholders and cut costs d. Many cities were already considering plastic straw bans and agreeing to the proposal allowed Starbucks to act before regulatory action was taken Which concept means that the owners (shareholders) of corporations, as well as directors and managers, are protected by laws stating that their losses in case of business failure cannot exceed the amount they paid for their shares of ownership? This is a lofty goal, especially given Coke products are true or false: culture and ethics cannot be separated, because ethical norms have been established over time by and make sense to, people who share the same background, language, and customs. How much will money supply increase with that original loan of $19 million? Blooms: Apply Consumers support big box stores that offer quality goods and reasonable prices, Which of the following are Starbucks' stakeholders? B. occurs during the monthly vulnerability scanning. People have argued that CSR initiatives based on environmental or social justice instead limit shareholder wealth and that the world's largest corporations executives consider the interests of a broader set of stakeholders, rather than only stockholders. The main reason for forming a corporation is to limit the liability of the owners. have? Sample Answer: Companies must take into account the welfare of stakeholders because it is Blooms: Remember Among the most important stakeholders with regard to Starbucks are the company's employees, customers, suppliers, investors, government, and the environment. Explain Lynn Stouts view of the role of shareholders and the implication for stakeholder systemic ethics problems. d. Corporate personhood, what is a "pay-to-pollute" system that charges a fee or tax to those who discharge carbon into the air? CAFOs are condemned by animal rights activists as being harmful to the It is also competing with companies like Peet's Coffee & Tea Company, which have more exclusive products. Blooms: Remember In addition with many other laws, current employees are not to work for competitors or set up competing companies that divert potential clients and opportunities. beds to show customers the available bed sizes. Blooms: Apply Thirty years ago, Starbucks was a single store in Seattle's Pike Place Market selling premium-roasted coffee. The coffee farmers supply coffee to Starbucks. service, for example. Miles, S. (2012). The entitlement of the environment to legal status is a long-argued such as Yelp where customers share their good and bad experiences. Which of the following is an example of an external stakeholder of an organization? d. mercantilism, which of the following definitions best describe moral agency? Which of the following describes the relationship, if any, between the vision and the mission for a company such as Starbucks? How can entrepreneurs best ensure their customer-service vision is passed on to employees? b. Humongous Bank is required to hold 5% of its existing$20 million as reserves, and to loan out the rest. that uses billions of liters of water in a community where many people are without water. Therefore, some employees work for Starbucks to gain that status. Employee diversity in the workplaces can enhance performance and drive innovation. It must determine which are Starbucks then took the step to close its thousands of US stores to conduct racial bias Nam risus ante, dapibus a molestie consequat, ultrices ac magna. a. ethics applies solely to business-making How do Donaldson and Preston reconcile the three stakeholder approaches? Large corporations such as Solicit, evaluate and apply suggestions for improving efficiency and cost effectiveness. c. a business owner's protection against loss of personal assets 35.Deconfliction is necessary when the penetration test: A. determines that proprietary information is being stored in cleartext. most important, given its provision of goods and services. Pay Range : $123,600- $193,200/ annually. e. They have not directly addressed the matter of symbolic speech. Pellentesque dapibus efficitur laoreet. This file is copyright 2019, Rice University. which are the universal principles of behavior? How has Starbucks used technology to improve its products? STARBUCKS CASE PART 3 - GROUP 1. Do you think she believes the brain chemistry of romantic love and the response to rejection is rational or irrational? d. he thought money should only be allowed for those in trades. Stakeholder Relationships: It appears there are growing disconnects among at least some of their stakeholders. Too Short! c. Assume that Humongous bank is part of a multibank system. It is ineffective because it only requires disclosure of information about suppliers' working conditions and does not govern those suppliers. The environment is not considered a stakeholder. Select the best answer. However, Starbucks has also encountered certain difficulties in the area of customer relations that have tarnished the firms reputation as being one that is fully committed to the principles of stakeholder ethics. Many people now a days are very open-minded and whether you like it or not, it is just the reality of todays society. Entrepreneurs can still remain ethical while focusing on profit because they can't afford to have people disliking them as well as creating drama. the risk of stakeholder displeasure and critique, which could result in bad publicity for a Which of the following are Starbucks' stakeholders? Ben & Jerrys, an ice cream company known for its founders social For the long term, business operations need to inculcate stakeholder c. environmental tax Sample Answer: Lynn Stout believed that shareholders do not necessarily behave as a class. Stakeholders To contribute to sustainable development inside a destination using environmentalism, everyone stakeholders should collaborate systematically to seek collective advantages again for destinations, also to improve the macroeconomic stability of such region's people and support preservation. Starbucks has to account for the interests of the stakeholders because the company is not only viewed for profit but is also viewed as a member of society. consumed by 20% of the worlds population. Difficulty: Difficult (review sheet 4), Leadership class , week 3 executive summary, I am doing my essay on the Ted Talk titaled How One Photo Captured a Humanitie Crisis https, School-Plan - School Plan of San Juan Integrated School, SEC-502-RS-Dispositions Self-Assessment Survey T3 (1), Techniques DE Separation ET Analyse EN Biochimi 1, Human Resource And Fiscal Mgmt (ADMS 640), Which of the following are Starbucks stakeholders? They (Select all that apply.) training. It is important for executives to interact with outside-environment stakeholders c. Samsung assumed the risk of exposure and picked up the washers Which concept holds that workers should be paid on the basis of the value of their job to the organization? The traditional approach to business ethics that has been championed by many corporate leaders echoes the sentiments of the late Nobel Laureate economist Milton Friedman, who famously stated that corporations ultimately have no ethic responsibilities other than to increase the value of the corporation for shareholders. B. Laws dictate all ethical responsibilities that a company may owe key (b) Analyze: Why do you think Juliet trusts the Friar? B. government liaison/lobbying director C. legislatures . : an American History (Eric Foner), Psychology (David G. Myers; C. Nathan DeWall), Biological Science (Freeman Scott; Quillin Kim; Allison Lizabeth), The Methodology of the Social Sciences (Max Weber). Defectives16121414911118157812121516917161313151110109. Acculturation refers specifically to the cultural transmission and socialization process that stems from cultural exchange. Blooms: Apply C. her portrayal of the character offended shareholders It has had success in the United States Additionally, Starbucks has also provided educational assistance to select employees by means of academic scholarships. normative, descriptive, and instrumental approaches. The coffeehouse company must strengthen its competitive advantages accordingly. No one is born with culture; all humans have to learn what is considered appropriate behavior in their surrounding cultures. a. her portrayal of the character was insincere chief executive officer. celebrated coffee and the rich tradition, but that also brought a feeling of connection. Employees are one of the most important internal stakeholders of Starbucks. Blooms: Remember Sample Answer: Greenwashing is the view that companies are acting superficially or are Protected classes are created by both federal and state law. Also, a bribery is very unethical and can look bad for the business. &\begin{array}{ccccccccccccc} A normative approach views stakeholders as ends in themselves rather The following are the main stakeholders in Starbucks Coffee's business: Employees (baristas, partners) Customers Suppliers (supply firms, coffee farmers) Environment Investors Governments Employees. c. media D. chief privacy officer, In which functional areas of business does the CEO hire management? The Starbucks franchises in New Zealand have also been accused of underpaying their younger workers. In a perpetual existence, when a sole proprietor or partner dies, the assets may go to the heirs, but the business no longer exists. When expanded it provides a list of search options that will switch the search inputs to match the current selection. __ A program where students work on campus to earn money. Maintain strategic stakeholder engagement by working alongside fellow Project Delivery teams, Senior Management and your customers delivery lead/function to identify strategic issues; Oversee the quality assurance of estimates or model within the function to ensure they are fit for purpose True or false? FedEx and UPS, two of the largest shipping companies in the world, have both stopped sending shipments to Russia. Which of the following are steps in the MITRE stakeholder process? The Occupational Safety and Health Administration (OSHA)a business' mission to prevent work-related injuries, illnesses and deaths under the Department of Labor. How will Starbucks determine if smaller express stores reduce client wait times after implementing its strategy? Applying the big box store example from the chapter, which conflicts demonstrate that stakeholder claims vary? Academy of Management Review, 22(4), 853886. Business ethics exists on which of the following three levels? d. public policy, which of the following examples best demonstrate the burden of the social contract that companies have with stakeholders? The company promotes itself as a firm that seeks to maximize the comfort of its customers, and the provision of top-quality customer service. AACSB: Application, Difficulty: Easy Secondly, Starbucks Coffee Company is a big name and anybody loves to be associated with a big company. virtue ethics (the third normative approach)- focuses on the character of the decision-maker. Consult with business partners, managers or other key stakeholders. Donec aliquet. a. humanity in ethics Coffee producers are a major stakeholder for Starbucks because the firm has staked its reputation on high quality coffee. Over time, people change, technology advances just like it has in the past couple of years, and cultural mores shift. A common law or principle stating that officers, directors, and managers of a corporation are not liable for losses incurred when the evidence demonstrates that decisions were reasonable and made in good faith is known as ________. Which of the following is NOT a characteristic of a strategic leader and stakeholder such as Howard Schultz? In the early 21st century, a slow but gradual change has taken place in the corporate world concerning questions of business ethics. An employees common law duty of loyalty to their employer prohibits the employee from using a former employer's confidential information and trade secrets on behalf of a subsequent employer as well. Some prioritization is particular to Stakeholder theory: Reviewing a theory that moves us. AACSB: Application. Deontology is often regarded as a "here and now" philosophy. Having theoretical approaches to stakeholders highlights During the period, the economy was sagging and there were increases in prices of many commodities, for instance, many Americans could not sustain their mortgages an implication of reduced incomes. extensive pool of talent. Operations Management questions and answers. d. plastic-cover manufacturers, milk producers, Urban and suburban communities, coffee and tea growers, which of the following is not stakeholder of a nonprofit business? Lorem ipsum dolor sit, s ante, dapibus a molestie consequat, ultrices ac magna. Which of the following does Starbucks consider to be a strong asset that helps it build its revenue gains? Which is the best example of a novelty craze? Cambridge: Cambridge University Press. Although Starbucks lost profit from closing stores, it gained some credibility with communities. b. corporations need to maintain initial priority of stakeholders ), True or false? b. carbon tax Why you should stop smoking, Emotional and Cultural Intelligence (D082), Introduction To Computer And Information Security (ITO 310), Professional Application in Service Learning I (LDR-461), Advanced Anatomy & Physiology for Health Professions (NUR 4904), Principles Of Environmental Science (ENV 100), Operating Systems 2 (proctored course) (CS 3307), Comparative Programming Languages (CS 4402), Business Core Capstone: An Integrated Application (D083), Bates Test questions The Thorax and Lungs, Student-HTN-Atherosclerosis Unfolding Reasoning, ATI System Disorder Template Heart Failure, Lesson 17 Types of Lava and the Features They Form, Wong s Essentials of Pediatric Nursing 11th Edition Hockenberry Rodgers Wilson Test Bank, Test Out Lab Sim 2.2.6 Practice Questions, The tenpoint plan of the new world order-1, Piling Larang Akademik 12 Q1 Mod4 Pagsulat Ng Memorandum Adyenda at Katitikan ng Pulong ver3, The cell Anatomy and division. Answered over 90d ago. Identify and describe two challenges an employer may face in providing reasonable accommodations under the ADA for employees. Journal of Business Ethics, 108(3), 285298. 52,000 workers in the US and many US companies now manufacture their products abroad.

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