Please also see clause 13 below on ABTA. We do not operate a rating system for our villas. As a result, facilities may be affected (which may include some facilities and activities being reduced or unavailable). Cancelling your holiday. (i) Free Child places cannot be combined with any other promotions or offers, unless otherwise stated. For villas, you will receive an information pack in advance of your arrival explaining details of key collection and car hire arrangements. Insignificant changes:Sometimes facilities described in our brochure/website may be withdrawn for reasons beyond our control. For more information on excursions please see clause 15 below. 1.11 469 Posts. Car Hire Any additional people you allow to stay in your accommodation will not form part of your package holiday and will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. Save on your villa holiday and get your private villa, return flights, 22kg baggage and car hire all included in one package. Special assistance and medical conditions: If you require special assistance for you or a member of your party (e.g. your holiday is cancelled for any reason. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast on the day of departure. Please note if this happens, we will not reimburse the amount you have paid for any flights you have used, tried to use, or are unable to use, as a result of your failure to meet applicable requirements. For full details of how we may use your data please view our Privacy Policy at www.jet2holidays.com/privacy-policy. Customer services & complaints We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Other outsize items e.g. If you use this Service, please do ensure that you only hand your baggage to an official Resort Flight Check-in colleague dressed in a Jet2holidays uniform. They do not form part of your holiday and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018. 5. You may pay the Balance of the price of your travel arrangements in accordance with a Payment Plan as set out in clause 3(j) below. Please check your email account regularly for emails from us. Step 1: Check if the booking is refundable. To find out more about security, local laws and the latest travel information for your holiday destination, visit FCDO Travel Aware website Keep up to date with current health information for your destination: Health and Medical Advice, Jet2holidays: 2022-23 Jet2holidays Limited - A subsidiary of If appropriate, we will also pay you compensation in accordance with the table under clause 10 below, unless the reason for the change is due to (i) you, (ii) a third party unconnected with the travel services included in your holiday which is unforeseeable or unavoidable or (iii) an unavoidable and extraordinary circumstance. That's unless there were some kind of extraordinary circumstances which gave Jet2 no choice but to cancel the flight. When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport, cruise arrangements and other holiday services (excluding excursions and car hire) described by us that you book in the UK with us. We will only use your personal data as set out in our Privacy Policy. Where the car hire is booked as part of the package holiday: The total charged to you for your holiday will be inclusive of such car hire and the car hire will form part of your package travel holiday under the Package Travel and Linked Travel Arrangements Regulations 2018. Book Hotel Cartago San Miguel, Port de Sant Miguel on Tripadvisor: See 726 traveller reviews, 1,067 candid photos, and great deals for Hotel Cartago San Miguel, ranked #6 of 9 hotels in Port de Sant Miguel and rated 3.5 of 5 at Tripadvisor. 24. Half Board Plus and Full Board Plus - typically includes an additional service(s) to a standard Half Board or Full Board package respectively as detailed above. Simply follow the link in this email to confirm and complete the cancellation. Exclusions: Service available only to Jet2holidays customers at selected participating hotels. b) When you make your booking you must pay a deposit per person as set out below or as advised at the time of booking. Getting started booking and paying for your holiday If you have concerns speak to reception, or tell your representative or tour operator. rubber lined swimming trunks). If you have any doubt as to your fitness to fly you must seek medical advice and follow any advice provided regarding the use of medication for your journey. Sign up for our email deals, discounts and more! Our trophy cabinet's full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers' Choice Awards 2020!Jet2.com won Best Airline - UK and Best Low-Cost Airline - Europe - and that's four years in a row! (h) Where we change your holiday no compensation is provided for Free Child places. Full details will be available at participating hotels, along with instructions for use of the Service. You may not be able to enter into a Payment Plan if there is a short amount of time left before the Balance Payment Date or if this option isnt available via our website. We endeavour to advise you of all local charges in our descriptions but this may not be possible or they may change from time to time. However, please note that this may not always be possible. The lead name in the booking is responsible for notifying any changes to all other passengers in the booking. We strongly recommend that you store all money and valuables in a secure place during your holiday. More than 70 days. Please contact our Special Assistance Team for more information. Special requirements If you make a booking within 10 weeks of your departure date, you must pay the full cost of the holiday at the time of booking. Please also be advised that you may not bring empty bottles on board the aircraft. {{ errors.first('shortlist-menu-sign-up-email') }}, {{ errors.first('shortlist-menu-sign-up-password') }}, {{ errors.first('shortlist-menu-sign-up-password-confirm') }}. To seeJet2.com'sTerms and Conditions, go towww.Jet2.comand click Terms and Conditions at the foot of the home page. 13. Jet2holidays cannot accept any liability for errors which may occur or incorrect/inaccurate data about resort services being present on the site or in any publication. If you do not notify us, it may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. Definitions The minimum number of customers required for a travel arrangement has not been reached. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 If you cancel your holiday. You can let us know at any time if you no longer want to receive emails by clicking here. I need to cancel for personal reasons, eg, illness, bereavement, redundancy. Jet2.com may request evidence that you have the consent of other members of the party to submit a claim on their behalf. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. London, United. The resort services which we may highlight are provided by persons, firms, companies and other bodies which are wholly independent of Jet2holidays. The balance of the price of your flights must be paid at least 10 weeks prior . It is of course in your interests to ensure that you notify your travel insurer about any pre-existing medical conditions. No single item may weigh more than 32kg. If you change your booking It is important for you to understand that, if you cancel your holiday after making a booking with us, you will lose the deposit. You are entitled to make one name change per booking where you will have to pay only an administration fee of 35 per person, per one way flight. Where the driver is outside the age range of 25 70, additional charges may apply. Dozens of British holidaymakers die or are severely injured every year as a result of inappropriate behaviour on balconies, often after having a few drinks or taking drugs. We aim to provide your holiday as booked, but we do reserve the right to cancel your holiday at any time (although we will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below). of days before you departure we receive your written cancellation or we cancel as mentioned above. 4472486, registered office address Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU, VAT No. use of a wheelchair, recognised assistance dogs, medical or mobility equipment, special seating requests) you must tell us when you book or within 21 days after booking so that we can make sure appropriate arrangements can be made. We also reserve the right to verify payment methods used to secure bookings with Jet2holidays or Jet2.com. If you (or a member of the booking party) make a further booking while a ban is in force, we will refuse to carry you and you will not be entitled to any refund. Jet2holidays, Jet2Villas and Jet2City Breaks are trading names of Jet2holidays Limited. Jet2holidays service in resort:In most destinations (but only certain City Breaks destinations) our appointed local agents will be at the airport to meet you, show you to your transfer vehicle and will give you contact details should you need anything at all during your holiday. Here, you may be lucky but it depends on the situation. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. I'M floating on my back in a blissful natural swimming cave while my three-year-old son paddles around me in his armbands, spotting baby turtles. The lead name of your party may cancel your holiday at any time. Should any child qualify for a Free Child Place (where applicable) they are normally required to share the same room as their parents (except with villas). This shall be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK. Smoking is not permitted in rooms or on balconies. Any additional in-resort services or products booked during your holiday will not form part of your package holiday. Resort health & safety You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. Please note, compensation will not be payable where we cancel your holiday for any of the reasons set out in the table at clause 9. In all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following: i. the fault of the person affected or any members of their party; or We pride ourselves on the quality and friendly professionalism of our colleagues. travel medicine fellowship. Recommendations For villa products, bookings for single sex groups or groups where the average age of customers is under 25 are permitted at our discretion only and may be subject to additional breakage deposit conditions. The luggage capacity is shown by a suitcase symbol when choosing the car. If the lead name or a member of the booking party has been banned from travelling with. In our search to continually try and improve our level of service, prevent and detect fraud and for ongoing training, we may sometimes record and monitor phone calls (mainly in the case of telephone bookings). However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). Travel insurance: Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. The accommodation may vary in design and layout, including the bedroom configuration, number of storeys the accommodation is set over, style of furnishings and layout of exterior garden and terrace area, but will be of equal standard. If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. You are advised to double check your travel plans and verify all data with other sources before booking your chosen resort service. It is not possible to use your hand baggage allowance against your checked baggage allowance or vice versa. In some cases you may find the cost of the meal cheaper, however we regret that it will not be possible to refund the difference. In the event of an emergency, know how and where to get help. change the payment method for the Payment Plan. All our Indulgent Escapes include a swanky five-star hotel, return flights, 25kg baggage and private hotel transfers. Go on, you deserve it. If you feel threatened - stay calm and try to be firm and direct; remember that you always have the right to say NO at any point. These are not guaranteed for any of our accommodation. In some properties extra beds may only be suitable for children. h) Where you are travelling with any sports equipment or mobility aids or require an adapted room or property, your holiday price may increase due to costs relating to additional transfer requirements for such equipment or a room/property upgrade to meet your requirements. We advise that you confirm these with the relevant Embassies and/or Consulates well in advance of booking, to avoid any delays on the day of departure. You can ask for copies of the travel service contractual terms, or the international conventions, from our Customer Services Team at Jet2holidays, PO BOX 284, Leeds, LS11 1GE. Treat yourself to one of our ultra-luxurious holidays. Any private transfer would be at your own cost. You are not permitted to arrange for visitors to the accommodation for the purpose of attending events including parties, celebrations or other large gatherings, unless this has been agreed with us in advance and any relevant payments have been received (if applicable).