38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. You have accepted additional cookies. We will take firm action against anyone who does not allow access for this. Written by on 27 febrero, 2023. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. These cookies will be stored in your browser only with your consent. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Password (min 9 characters including a number) *. You can also claim compensation for the damage that has been caused during repair work. Map. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Outside of office hours the number above is for. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. The council should repair any damage caused by maintenance or building work. Official Facebook page for Crawley Borough Council. Your council must find you somewhere to live while work is carried out and pay for the cost of this. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. If so we can help you claim compensation on a NO Win, NO Fee basis. Search. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. If wallpaper is affected, its best to remove it and treat the wall. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Dont include personal or financial information like your National Insurance number or credit card details. Housing repairs. change your appointment later if you need to. If you are dissatisfied with the service you have received, you should contact the relevant department. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. These cookies track visitors across websites and collect information to provide customized ads. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Tenant and Leaseholders Housing Repairs Review questionnaire. Crawley Homes has implemented a new housing IT system. We value all kinds of feedback. *Contract type: * See about the role. Our approach. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Hotjar sets this cookie to detect the first pageview session of a user. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Necessary cookies are absolutely essential for the website to function properly. It is usually found in your kitchen below the sink but not always. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. How to rent one of our 5000 garages or outside storage cupboards. While repairs may fall under the developer 's guarantee during the . The council provides appointments for non-emergency/non-urgent housing repairs. The latest news in your inbox every week. However, despite our best intentions and hard work, things can sometimes go wrong. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. 02 victoria warehouse manchester. The council should repair any damage caused by maintenance or building work. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. More details are in our Complaints policy. Posted in . We use some essential cookies to make this website work. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. List First. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Join our housing register and apply for council housing. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough visit our Code of Conduct page which will guide you through the process. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. The cooperative is reducing the supply of hot water due to. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Find out what repairs we can change you for and what is included in your rent. a missed waste collection or reporting problems like flytipping or litter.) The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. It will take only 2 minutes to fill in. Hotjar sets this cookie to identify a new users first session. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. More. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. This category only includes cookies that ensures basic functionalities and security features of the website. All rights reserved. This is often referred to as filing a compensation claim for despair against a housing association landlord. Map. The London Borough of Camden Council. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. The number . Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. February 27, 2023 alexandra bonefas scott No Comments . We manage leasehold properties that were originally sold under the Right to Buy. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. For further information and guidance see Bogus callers and phone fraudsters. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. LinkedIn sets the lidc cookie to facilitate data center selection. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. four in a bed contestant dies. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). You also have the option to opt-out of these cookies. . We also use third-party cookies that help us analyze and understand how you use this website. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . . Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Our housing in Havant. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Failure to do so could give you grounds to make council house disrepair claims against them. Home. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Borough Council has considered your request and decided not to provide you with this information. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Somers Orchard - former Horatia and Leamington Houses site. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. You have rejected additional cookies. Dealing with a complaint is usually a straightforward process. Discretionary Loans Information (PDF, 86.6 KB). This is a True/False flag set by the cookie. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. do everything more quickly because you don't have to call us. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Request a FREE property inspection to find out how much your claim is worth. Get premium, high resolution news photos at Getty Images Report a repair online Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . We may need to return to complete the full repair. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. If you are a tenant, please report your non-emergency repairs online. You need our permission to carry out alterations or improvements on your council house. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. crawley borough council housing. The Ombudsman service is free and they will investigate complaints in a fair and independent way. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. 182-184 High Street Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. If youre a secure tenant, you have the right to carry out improvements to your property. Council tenants. We also use cookies set by other sites to help us deliver content from their services. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Last . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Was this review helpful? Our aim is to sort as many complaints as possible at the first point of contact. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. These cookies do not store any personal information. If you are not a council tenant, please call our contact centre on 01293 438000. Council housing repairs Report a repair You can request a repair online. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Services available to private rental tenants in Crawley, including grants and loans. Visit us. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. LinkedIn sets the lidc cookie to facilitate data center selection. Office 3750 Section 1. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. Dont worry we wont send you spam or share your email address with anyone. This cookie is used to store the language preference of the user. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Crawley Borough Council Report to Overview & Scrutiny Commission . The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. The relevant Head of Service will undertake the review and respond within 20 working days. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Well send you a link to a feedback form. E6 2JA. To help us improve GOV.UK, wed like to know more about your visit today. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Housing Department Crawley Borough Council - Housing Options Service Services offered. Email *. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Your own home. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Telephone: 0300 1113000. The money owed will be recovered whenever the property is sold in the future. Content and site Copyright Crawley Borough Council 2020. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Sheltered housing and extra care. Confirm Password *. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Next . Introductory tenants are usually limited to minor improvements like redecorating inside. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Our approach. Crawley Homes has implemented a new housing IT system. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Report a repair Adaptations to your home We can help. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. This applies to all properties where gas can be used. Remove tiling and repair wall behind before retiling; fit . . Report an empty property. These cookies track visitors across websites and collect information to provide customized ads. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . 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