Honestly considering a return. Wait 30 seconds. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. You must want to solve this problem to enjoy it. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Lets Find Out! If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. You are using an out of date browser. 7. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. I turned off the HDMI inactive for 20 min setting and this stopped it. Any help appreciated. Users are divided on this particular feature. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. 6. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Open the new finder window, then click Go. For many users, the Hue Sync Box should be ready to use right out of the box. Select your Wi-Fi network and tap Connect. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Apple TV 4K, Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. zulfikarfrombanbury, call Troubleshooting Ecobee Server Communication Issues. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Sometimes your App maybe gets messed up, so it would be having connection issues. It's pretty simple to set uphere's how. Find the Hue Sync app folder and delete the data inside of that nested folder. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. But you will still have some connection issues. Press and hold the power button on the Hue sync box. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Manage Settings While they both can work together, you dont need one to run the other. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. You can install this app on your device. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Can It Support Both?! I have also gone through some research and come to some conclusions. Does Ring Now Offer 24/7 Recordings? Apps are complicated pieces of software. 9. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Is it possible to output Dolby Atmos and Dolby Vision? I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? However for some users, they don't understand the charm in a practical moving watching experience. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Really, I'm the first to have these issues? Just a case of waiting for some offers with Black Friday looming. I just couldn't get a decent effect with the light bars. Yes, *Image on the television? Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. It can be for all of your Hue devices. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Got it as a gift in December, and have been using it ever since. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. At this point, we would recommend you to Contact Apple Support. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Ie. Once those devices are good to go, youll need the Hue app. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. This wont harm your app or connected devices. Delete Appdata files, it will be repopulated. But you can rollback the version if you dont want to wait. For some problems, it is difficult for you to find solutions online. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. The Hue Sync Box appears to have a trickier set of problems. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Navigate to the HueSync folder (Roaming or Local). This is a pretty glaring problem. This is another one youve probably already guessed the solution for. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. With each update, new release notes are published so that you can keep track. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. AVForums.com is owned and operated by M2N Limited, When the connection is confirmed, tap Search . Please ensure that the Hue Sync Box directly connects to your monitor or TV. These are relatively new Hue products and still have to go through their growing pains. Aug 22, 2020 6:17 AM in response to ShYnNoK. This guide will tell you why your Hue Sync has connection errors. Learn more about brightness. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Do You HAVE To Use The Kasa App For Your Kasa Devices? Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Is your Hue Bridge connected and added to the Hue app? They release a new version constantly, you can seehere. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. The Sync Box supports HDMI. This software allows the lighting system to react to the media youre playing on your computer or phone. Thanks and good question. If the apps data files get messed up, the app can start having performance issues. I've contacted Philips Hue Support but they don't know what they are doing. Youve probably already guessed the solution here. In order to try this fix, you need to delete your apps data. Can It Support Both?! Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. User profile for user: However, how to do if the method doesnt work? I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. If possible, we would also recommend updating the Philips Hue TV sync box. However, whether its the app or the physical box, both systems are known to have some issues during connection. Seems like after the last box update nothing is working it's been a while now. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Who knows? Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. TV signal drops until I reopen the Hue Sync app. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Press and hold the power button on the Hue sync box. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). You can also just wait it out. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. I have a 4K Apple TV and a Sonos Arc. Create an account to follow your favorite communities and start taking part in conversations. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. You can use them together or separately. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Connect the Hue sync box to power and your TV. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. User profile for user: Simply delete this folder and the app should repair itself. Setting the input device (Roku) to 1080p resolution makes the system work. New technology and new devices will always have some problems for many users. All this fix does is force the Philips Hue app to repopulate its own data files. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. I am loving mine with the gradient strip as well. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Your TV connects to the output with a short HDMI cable included in the box. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Learn more about brightness. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Open up "Settings" on your iOS device. For the connection issues, there will be many solutions, one method works for you but may not work for others. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Lots of users have reported that they have various issues with the Hue Sync Box. Click on the search icon on your taskbar and search for %appdata%. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. It may be that the users are not familiar with how to use it, or some hardware and software problems. Name the HDMI inputs. Select your Wi-Fi network and tap Connect. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Press question mark to learn the rest of the keyboard shortcuts. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Optional: Pair a TV remote to the Hue sync box. Refunds. Similar to the previous one, this one is also easy to solve. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. You can open it by typing %appdata% in the taskbar. So it's the sync box that's got the problem, not the wifi. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Obviously the lights won't sync because the hue sync is not connected. On your PC, search for %appdata% in the taskbar. An example of data being processed may be a unique identifier stored in a cookie. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Starting to hate the sync box. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g.

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