Poor customer service is the biggest pet peeve to DoNotPay. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. She came back and said I'm refunding your money butand then starts fighting with me again. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The worst company ever you lost me and a ton of my friends and family. StubHub.com | Better Business Bureau Profile It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Check out the table below to see the best alternatives to StubHub. StubHub also has live chat operating 24/7. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. How do I complain to StubHub? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! So the funds are available but you only adhere to the state-by-state laws? 1:00. Georgia Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Registered users: Log in to your StubHub account. To reach Customer Support call 1-866-788-2482. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They are printed with duplicate. I was refused to talk with a supervisor , I had 4 tickets listed. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. How do I contact StubHub for a refund? When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Whats The Difference Between Class 2 And Class 3 NI Contributions? StubHub issuing refunds for events canceled due to COVID - The Enquirer The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Help us improve this article with your feedback. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. It is possible to request a refund on a purchased StubHub ticket manually. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. StubHub refunds: How to get cash instead of credit for events - KHOU If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Colorado: 8,688 customers due $3,120,442 in refunds. No. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. You have lost a customer for life! 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. 03-31-2022 08:37 AM. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Purchased 2 NFL tickets on StubHub. Having difficulty navigating this. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. How to Get a Refund from StubHub - Christian Small please contact StubHub US Customer Service at 1.866. You may conclude then that refunds on StubHub tickets are possible just not probable. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I had to ask for a manager. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Reply anytime to let us know how we can improve. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Offers may be subject to change without notice. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. I've been a customer for a long time and am not happy. We will process the refund to your original payment method within 5 days. The clause is designed to protect both buyers and sellers. How do I contact StubHub for refund? how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Refund for Foo Fighters tickets? - StubHub Community Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. StubHub offersthe retroactive refunds because the live events industry is opening back up. "The return of live events, the input of customers, partners, and regulators, and the . Wish they would help. Events postponed or rescheduled won't be refunded, Fowlks said. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 StubHub is a marketplace where fans buy from and sell tickets to one another. 6:00 AM - 7:00 PM PT weekends. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. The company prides itself on being a Fan-to-Fan service. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Ticket buyers and sellers say StubHub owes them after widespread event Indiana: "approximately 6,800 consumers" affected. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Maryland: Dollar Scholar Asks: Why Can't the Government Just Print More Money? You will enter your community username and new password and done! This material may not be published, broadcast, rewritten, or redistributed. "The return of live events, the input of customers, partners, and regulators, and the . No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Phone: 866-788-2482. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. The clause is designed to protect both buyers and sellers. Solved: Refund in Progress - StubHub Community United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Support : StubHub How long do StubHub refunds take? - AdvertisingRow.com These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. How do I contact StubHub for a refund? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Youll get a refund if your event is cancelled and not rescheduled. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Just log into your DoNotPay account using any. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . If you want a refund, you have 30 days to request it starting from the announcement of the new show date. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Depending on where you live and how you got the tickets, you may be due a cash refund. With only these four steps, your refund request is faxed. Fatsuma Stagehand In other words, when it can be too late to get a refund. I live in GA - was supposed to go to a premier league game in England in March. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Congratulations on your sale. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. We have a great help article here which provides the steps to list these Mobile Transfer tickets. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Get immediate StubHub support from HelpOwl.com. How Do I Contact StubHub For Refund? | Insurance Guide Request and Get a StubHub Refund Right Now. "So were afraid that its just gonna be money thrown to the wind.. Yes StubHub to refund canceled events after pandemic complaints - USA TODAY Listings for companies similar to StubHub: Customer service is awful. If your payment is pending, well cancel the payment. New York Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub to refund canceled events after pandemic complaints - KXTV Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews You already know that. No problem. It is now November - this is ridiculous. Customer service all the way to your seat, 2000-2022 StubHub. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Horrible customer service. StubHub customer service phone numbers and support Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. And the exact same seats they re listed and sold for a different amount sold and the payout. Contact us United States and Canada. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. On March 7th, StubHub emailed Marrali a copt of its refund policy. They may sell them for more or less than face value. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . How to reach a live person: Speak "customer service" at first prompt. Sit back and relax while we do the work. How do I contact StubHub support? - KnowledgeBurrow.com If I did I woulda dropped my price or took my friend to the game. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Phone Call 1-866-788-2482. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Sometimes email clients send our first email to a spam or promotions folder. Absolutely, you can list these tickets for sale on our site ! The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Sorry we couldn't be helpful. There you will see your canceled event credit along with a link to request a refund instead. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. The April 25th show was canceled due to COVID-19. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets I have an email stating "Remember, your order is covered by our FanProtect Guarantee." And 2 hours before the game I had no listings active. Go ahead and file a chargeback on your credit card. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. I would like cash refund too. Had a concert canceled because of COVID-19? Covid 31 Refunds 41 StubHub 211. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. AND TOLD ME THAT "Recine. How can I email stubhub to refund tickets for a cencelled event. They have a VOID watermark. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Your online site is a disaster, It does not work to apply a credit. Great help!!! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say.

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