Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Tap the three vertical dots at the top right, and then tap Settings.. by Q: Why does the app request so many permissions? Q: I am having trouble adding my personal account to Microsoft Authenticator. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. after changing that the notifications are prompt on my android. Q: What information can Authenticator autofill for me? if yes it may affect your user behavior. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Q: Why does Authenticator allow you to approve a request without unlocking the device? You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. View network connections. For the Outlook account, youd follow the same steps. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. From this point onward, only your new phone will provide 2FA codes for you. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Even deleting the app from your old device isn't enough. What should I do? Q: I got a prompt asking me to grant permission for the app to access my location. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Q: Why am I getting notifications about my account activity? I guess i've never noticed this as the notifications have just stopped working recently. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. A: Make sure the date and time on your device are correct and are being automatically synced. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. This behavior doesn't make sense to me. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. These logs can contain personal data such as email addresses, server addresses, or IP addresses. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Q: How do I turn on password autofill in Authenticator on my phone? You may also refer this article for more information: How to use the Microsoft . You don't need Microsoft Account. Youll then be able to use those if you experience any issues when trying to recover your accounts. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Q: Is registering a device agreeing to give the company or service access to my device? CSP Partner security requirements where this community is meant for. What is the version of Microsoft Authenticator APP? Use biometric hardware. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Check if your devices get notifications when the app is open or closed. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Q: How can I see whichsites are using my identity data? There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. Q: Can I create my own Verified Identity? As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. When I go back to the iOS app, I get stuck. Try to remove the account in Authenticator and try again to see if there's any different. My phone have been stolen, I had work account logged in there. link. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Personal use works every time. Q: Can I add only certain users in my organization to the allowlist for Autofill? I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. introducing new interoperability features, Do Not Sell or Share My Personal Information. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Microsoft's increasingly breaking down barriers between Apple products and its own. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. If you know a SECURE download site with the old APK please tell me. If you want to be certain that your account is always secure, you should use the Authenticator app. Setting up SMSto receive verification codes. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. I'm afraid it's an Android 5.0.2 issue. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. The accounts that were backed up from your old phone will be transferred to your new phone. Problems started when I upgraded to MS Authenticator. Enterprises can only enable passwords autofill for all or none of their employees at this time. Here, we suggest to try the following suggestions to see if it is working.1. I initially registered my MFA Account on a different device but I don't have an access to it any longer. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Microsoft Authenticator will display a message if you need to do this. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. SMS. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. You'll use these codes as single-use password to verify that you are who you say you are. Run at startup. Was this reply helpful? If your work or school uses Azure AD accounts, they are able to turn off this feature. How-To Geek is where you turn when you want experts to explain technology. Used to optionally support Autofill on more apps and sites. You have to re-create your 2FA accounts on your new phone manually. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. I have make sure that the battery . If you have already registered, you'll be prompted for two-factor verification. Your accounts will then automatically be added to Microsoft Authenticator on your new one. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. For more info, see theBackup and recover account credentials with Authenticatorarticle. Make surethe accountisregistered for passwordless andisjoined to you work or school. What can I do? After I enter that information and return to the mail app, I get an error. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Q: Are Apple Watch or Android wearable devices supported for Authenticator? I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. I also cannot find a code to enter on my laptop from the app. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. Oct 06 2018 The specific permissions you see will depend on the type of phone you have. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Delivered on weekdays. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Also, my MS Authenticator does not receive any notifications. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. A: When you open Authenticator, you'll see your added accounts as tiles. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Open Authenticator > Settings > Device Registration. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Q: I got a new device or restored my device from a backup. Please help.Thank you. The Authenticator app is not required for all accounts. Setting up a phone number to receivephone calls to verify their identity. Your administrator might ask for this Incident ID if they request customer support. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. You still use your password to access credentials to share with another organization. This type of notification is often used by banks and other financial institutions in order to protect their customers information. What are the steps? The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request.

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